Tour Guide Assistant

This is a Part Time Job

Who Are We Hiring?

The primary function of this role is to assist with the daily operations of the Madison Square Garden All Access Tour while helping deliver a world-class guest experience. This individual will:

• Assist tour guides throughout the tour route.
• Ensure the safety, security, and organization of tour guests.
• Operate technology stations along the tour route.
• Set up and break down tour props and equipment.
• Serve as a brand ambassador for venue tours.
• Help create memorable and engaging experiences for guests.

What Will You Do?

• Set up and break down the check-in desk, waiting area, photo experience, and virtual reality stations (no prior VR experience required).
• Trail tours to ensure guests remain together and tours remain secure.
• Support tour guides by researching additional information and providing translations when needed.
• Welcome guests during check-in and collect demographic information.
• Serve as a brand ambassador on the arena plaza steps and in the box office lobby to encourage tour participation.
• Assist with the arrival and organization of large tour groups.
• Secure, monitor, and return tour-related equipment, including radios, keys, uniforms, lockers, and props.
• Conduct routine inspections of the tour route throughout the day.
• Collaborate effectively with team members across multiple departments.
• Participate in special projects and perform additional duties as assigned.
• Deliver exceptional experiences for guests, partners, and team members while adhering to appearance and presentation standards.

What Do You Need to Succeed?

• Experience in a guest-facing role with a strong focus on customer service and experience.
• Strong attention to detail and organizational skills.
• Background in event ushering, guest relations, hospitality, or the service industry preferred.
• Ability to adapt quickly to changing requests and priorities.
• High level of commitment, reliability, and flexibility.
• Availability to work at least 4 days per week, including Sundays and holidays as needed.
• Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
• Flexibility to work weekends, evenings, nights, and holidays.
• Must be able to thrive in a fast-paced environment.
• This is a seasonal, part-time position.

Special Requirements

• Must be able to lift and carry equipment weighing up to 25 pounds.
• Must be able to operate virtual reality and other immersive technology (training provided; no prior experience required).
• Bilingual candidates are preferred.

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