Guest Service Representative
MSG Entertainment
New York, NYThis was removed by the employer on 6/18/2025 4:54:00 PM PST
This is a Part Time Job
The Guest Experience Representative (GER) provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.
What will you do?
• Greets and welcomes guests to the venue, scans ticket and assists guests with navigating the venue efficiently and professionally.
• G reets and validates guest entry into premium areas and works closely with VIP Services
• Aids guests with disabilities by providing wheelchair escorts and partnering with the Accessibility Services group as necessary.
• Informatively answers guest questions about event details and venue amenities.
• C ommunicates and escalates all guest issues to the supervisor . Communicates any Lost and Found items, security concerns, or safety issues to a supervisor.
• Assists internal departments with any necessary event set-up and processes .
• P erforms other duties as assigned.
What do you need to succeed?
• Excellent hospitality, interpersonal and communication skills.
• Comfortable handling customer situations in a highly sensitive , heightened, and urgent environment; comfortable working with large crowds.
• Maintains a professional manner, presence, and appearance always while on premises/duty.
• Customer Service or Hospitality experience or strongly preferred
• Must be able to pass and maintain certification in a comprehensive alcohol management program .
• This position is part time and is scheduled based on events.
• Must be able to work a flexible schedule inclusive of early mornings, weekends, nights and holidays.
SPECIAL REQUIREMENTS OF THE JOB:
• Must be comfortable operating a limited mobility lift.
• Must be willing to rotate to various positions within a shift.
• Must be comfortable with heights.
• Must be receptive to working outside in inclement weather and extreme temperatures.
• Ability to lift up to 50 pounds.
• Ability to stand for long periods of time and move about the venue throughout the duration of the shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
#LI-ONSITE
Hourly Pay Range
$19.68 — $19.68 USD
