Assistant General Manager, Theatre Operations

This is a Full Time Job

The AGM Beacon Theatre Operations is responsible for directing the facilities and customer service operations at the Beacon Theater. Specific functions include maintenance and upkeep of engineering/physical plant, guest relations, box office operations, and food and merchandise operations. This position reports into the SVP & GM, Theatres.

What will you do?
• This role will serve as onsite support/backup for SVP & GM at Radio City Music Hall based on business needs.
• Planning and directing all facility operations within the Beacon Theatre.
• Oversee the planning and execution of cleaning, maintenance and repair requirements.
• Execute the highest level of standards for the theater both operationally and aesthetically.
• Coordinate the scheduling, deployment and assignment of all building trades and services.
• Responsible for Front of the House Operations inclusive of hiring, training, scheduling, and deployment of back of house, front of the house staff including guest relations and all required coverage.
• Oversee the Food, Beverage & Merchandise operations while ensuring product, placement and pricing are in line with MSG guidelines.
• Continually evaluates the quality of the “guest experience” by firsthand observation, objective feedback and interaction.
• Uses reports, customer correspondence, feedback studies, and pro-active actions such as phone calls to clients and other department executives to determine the level of satisfaction with performances from a variety of participants.
• Communicates with all department heads of the business units daily.
• Sets meetings to review recent activities and projects to prepare for upcoming events and the problems /special requirements that may arise.
• Reviews and analyzes financial and operating reports on a daily basis and initiates action to improve performance.
• Manages the risks of various businesses through the awareness of legal issues, security measures, internal controls and preventive measures.
• Represents the organization to the external community in business and social settings. These include industry peers, labor leaders, government officials, executives, developers, landlords etc. to maintain a positive working relationship.
• Supervision of Box Office Treasurer and Guest Services Team.

What do you need to succeed?
• Minimum 10 years of prior management experience in facilities management, hospitality, or complex institutions with direct responsibility for supervising/directing staff across a wide-range of operating functions in a fast-paced environment.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Experience with large crowd management is highly desirable
• Demonstrated knowledge of Collective Bargaining Agreements (CBA) and the ability to manage a non-union and unionized workforce.
• Excellent verbal & written communication, organizational and time management skills required
• Must be able to multi-task and prioritize in a deadline-oriented environment
• PC skills including MS Word, Excel, Outlook and PowerPoint
• Possess exceptional attention to detail and strong follow-up skills necessary
• Must have the ability to work independently when necessary, and use sound business judgment
• Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics
• Experience in managing cross functional teams and building relationships
• Successful track record of measuring improvements in customer satisfaction and loyalty
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
• Skilled at working collaboratively and in a team environment
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
• Problem solving, reasoning, motivational and organizational abilities are used often
• Strong interpersonal/customer service skills
• Able to work under pressure and meet deadlines, while managing multiple tasks.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

Special Requirements
• Frequent bending, sitting, and possible exposure to multiple external elements,
• Must be comfortable to travel to other venues as needed.
• Must be comfortable lifting 25-35 pounds
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. May have split days off

#LI-Onsite

Pay Range

$134,000 — $205,000 USD