Manager, DTC Business Operations

This is a Full Time Job

Manager - DTC Business Operations, MS NOW

Job Description

Reporting to the Sr. Director, DTC Business Operations for MS NOW, this role will join a newly formed team responsible for launching and scaling MS NOW's DTC product. We're looking for a highly organized, execution-minded Business Operations Manager who can help drive complex initiatives forward and ensure operational excellence across a fast-growing subscription business.

The ideal candidate is a proactive problem-solver who thrives in dynamic environments, exercises strong judgment, and is comfortable working across highly matrixed teams. This role will play a critical part in ensuring new products, content initiatives, and partnerships launch smoothly and meet both business and audience expectations.

Responsibilities:
• Support the planning and execution of major DTC initiatives, from concept through launch and iteration
• Develop and manage project plans, timelines, and dependencies across multiple cross-functional workstreams
• Partner closely with Product, Engineering, Editorial, Growth, Finance, Legal, and other stakeholders to drive alignment and execution
• Proactively identify risks, gaps, and blockers; help drive solutions and decision-making
• Help maintain operational tools, processes, and reporting that support efficient execution and visibility
• Prepare presentations for executive leadership and cross-functional working teams to ensure strategic alignment and facilitate flawless execution
• Support shared goal setting, milestone tracking, and launch readiness across the DTC organization, including playing a meaningful role in the setting, tracking, and communication of DTC Objectives & Key Results (OKRs)
• Assist with operational execution of external partnerships, including coordination across internal teams

Qualifications
• 5 years of experience in business operations, program management, or a related role
• Experience working in highly cross-functional, fast-paced environments
• Experience in subscription, media, technology, or consumer-facing businesses
• Strong experience creating clear, concise PowerPoint presentations for cross-functional and executive audiences
• Strong organizational and communication skills, with a track record of driving initiatives forward by influence
• Comfortable navigating ambiguity and making thoughtful tradeoffs
• Experience supporting product launches or 0-to-1 initiatives is a plus
• Experience with Airtable and Confluence a plus

Additional Job Requirements:
• Must be willing to work in New York, NY.
• Must have unrestricted work authorization to work in the United States.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.