Community Director

This is a Full Time Job

Director of Community, MS NOW

Job Description

Reporting to the Sr. Director, DTC Business Operations, the Director of Community will build and steward the MS NOW member community as part of MS NOW's direct-to-consumer product.

This role will work closely with editorial, product, and customer care and will lead community programming, culture, and engagement. This Director of Community will be responsible for shaping a safe, mission-aligned, and participatory community that deepens member connection to MS NOW's journalism, talent, and values.

The ideal candidate is a hands-on builder who thrives in fast-moving environments, exercises strong judgment, and is comfortable working closely with editorial teams during live and sensitive moments. This role will help define how community functions as a core pillar of the MS NOW product.

Responsibilities:
• Build and maintain a community programming strategy that drives participation, habit, and belonging across the MS NOW platform
• Own the community programming calendar, including prompts, discussions, AMAs, live Q&As, and event-driven moments
• Work closely with editorial and production teams to align community activity with coverage priorities and live programming
• Define, maintain, and evolve community guidelines to support safe, productive political conversation
• Own moderation strategy, including vendor tooling, configuration, and escalation workflows
• Serve as the primary point of contact for community-related questions originating from product, lifecycle, editorial, legal, and standards teams
• Act as the voice of the member by synthesizing community sentiment, themes, and feedback into clear insights
• Deliver regular reporting on community health, engagement, and emerging risks
• Manage and mentor Community Specialists and help scale the team as the community grows
• Provide leadership and judgment during live, breaking, or sensitive news moments

Qualifications
• 7 years of experience in community, audience engagement, or editorial-adjacent roles
• Experience working closely with editorial teams in media, news, or mission-driven organizations
• Strong judgment and comfort operating in sensitive or high-visibility environments
• Proven ability to build programs, processes, and workflows in new or evolving products
• Clear communicator who works effectively across highly matrixed teams
• Experience with community platforms, moderation tools, or audience engagement systems
• Familiarity with subscription or membership-based products preferred

Additional Job Requirements:
• Must be willing to work in New York, NY.
• Must have unrestricted work authorization to work in the United States.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.