Social Community Manager

This is a Full Time Job

Social Community Manager (6 Month Contract)

This is a 6 month contract that reports to our LA office 4 days per week.

Responsibilities
• Own and refine the branded tone of voice ensuring it's engaging with US parent audiences
• Monitor and respond to comments and messages on our brand handles across TikTok, Instagram, and Facebook in brand tone of voice.
• Initiate conversations and foster discussions to build relationships with community members, including managing and monitoring Facebook Groups.
• Organize and manage online events and activities to increase engagement.
• Address audience inquiries and resolve issues in a timely professional manner, and help build brand trust & loyalty.
• Other duties as assigned.

Community Building:
• Identify and engage with target brands, talent, influencers and thought leaders on social.
• Surprise and delight super fans and influencers on social and by sending gifts.
• Build and maintain relationships off handle with target audiences of parent, influencer, and talent accounts.

Brand Trends & Insights:
• Identify trends and insights to inform social content and engagement strategies.
• Stay up-to-date with the latest social media trends and best practices.

Coordination:
• Coordinate with marketing, PR, and other relevant teams to ensure a consistent brand message.
• Act as the team's ear to the ground, getting in the weeds to help the broader team best understand our communities and their attitudes toward the brands
• Connect with influencers, community leaders, and ambassadors to identify collaboration opportunities and best drive growth across different platforms
• Use communities to obtain feedback and craft social stories for the broader business units at Moonbug
• Collect UGC and manage a content database used by the Social Media Manager.

Goals
• Build and grow a community of US parents and caregivers through engagement & interaction
• Foster the community to help it grow and thrive across multiple brands
• Help make the community feel part of the brand to deliver brand loyalty
• Work collaboratively with the social media and brand team to create the best in the class community management

Requirements
• 2 years of experience working in a social media / community / customer support role
• Experience with a family-focused brand or industry a plus
• Have an understanding of how communities operate across major social media platforms
• Can work to a specified tone of voice and with brand-led strategic messaging
• Experience with of building a social media following organically, using the community to drive engagement
• In tune with US trends and popular culture – particularly around the topics of parenting and young kids' interests
• Excellent organizational & communication skills
• Ability to work collaboratively within a larger team
• An understanding of how brands, talent, and influencers operate on social
• Positive attitude with a can-do spirit.

Great people!