Senior Director of Client Success

This is a Full Time Job

Thank you for considering the Senior Director, Client Success role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids' entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney , BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100 audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. By bringing together elite talent operating at the intersection of content, community, and commerce, it helps to position leading entertainment businesses for accelerated, sustainable growth in the current market and beyond.

The Role

Moonbug Entertainment is seeking a strategic and dynamic Senior Director of Client Success to lead our global client success function. In this role, you will oversee a high-performing team responsible for nurturing relationships with our key brand, platform, and licensing partners. Your leadership will ensure that we deliver world-class service, drive long-term value, and achieve outstanding results for our partners. This is a highly visible role that requires strong business acumen, a passion for storytelling and entertainment, and a proven ability to grow relationships within the digital media space.

Responsibilities
• Lead, mentor, and develop a global team of client success managers, providing clear direction, performance management, and coaching.
• Define team KPIs and establish a culture of accountability, collaboration, and continuous improvement.
• Serve as a senior strategic partner to high-value clients, building trusted relationships and ensuring alignment on mutual goals.
• Drive client satisfaction, retention, and renewal by proactively identifying needs, challenges, and opportunities.
• Collaborate with sales to identify and pursue upsell and cross-sell opportunities, contributing to overall revenue growth.
• Partner closely with internal teams (Sales, Marketing, Creative, Legal, Product, and Production) to align on client strategies, campaign delivery, and operational success.
• Champion the voice of the client across the organization, ensuring their feedback informs business decisions and product roadmaps.
• Refine and scale best-in-class client onboarding, engagement, and reporting processes.
• Oversee the implementation and optimization of CRM tools and dashboards to track client health, deliverables, and performance.
• Monitor client KPIs and satisfaction metrics, providing insights and strategic recommendations to internal stakeholders and executive leadership.

Requirements
• 10 years of experience in client success, account management, or partner development within digital media, entertainment, or tech
• 5 years of people leadership experience, with a track record of managing and scaling high-performing teams
• Proven success managing complex, global client relationships and delivering consistent growth and value
• Strong interpersonal and communication skills with the ability to influence stakeholders at all levels
• Analytical mindset with experience using data to inform strategy and optimize performance
• Expertise with CRM tools (e.g., Salesforce) and client lifecycle management platforms
• A deep understanding of the digital media landscape and children's content is a strong plus
• BA/BS degree required; MBA or advanced degree preferred

Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources
• and more!