Director of Client Success

This is a Full Time Job

The Role:

Moonbug Entertainment is looking for an experienced Director of Client Success to join our team. In this role, you will be responsible for managing a team of client success managers and ensuring that our clients are satisfied with our products and services. The ideal candidate will have a proven track record of building and maintaining successful client relationships in the digital media industry.

This role is hybrid based out of our New York, NY office.

Responsibilities:
• Manage a team of client success managers and provide leadership and guidance to ensure they meet their objectives and key performance indicators (KPIs)
• Build and maintain strong relationships with clients and be the primary point of contact for any issues or concerns
• Work collaboratively with cross-functional teams, including sales, marketing, and product development, to deliver solutions that meet client needs
• Identify opportunities to upsell and renew client contracts, and work with the sales team to drive revenue growth
• Monitor and analyze client feedback and use it to inform product development and service improvements
• Develop and implement processes and best practices to ensure that clients receive a high level of service and support
• Ensure that client data is accurately tracked and managed in relevant systems and platforms

Requirements
• 7 years of experience in client success or account management in the digital media industry
• Strong leadership and management skills, with experience managing teams of client success managers or account managers
• Demonstrated success in building and maintaining strong client relationships and delivering high levels of client satisfaction
• Excellent communication and presentation skills, with the ability to effectively communicate complex information to clients and stakeholders
• Experience working with cross-functional teams and collaborating to achieve common goals
• Strong analytical skills and the ability to use data to make informed decisions
• Experience with customer relationship management (CRM) tools such as Salesforce or similar