Summer Paid Intern - Premium Experience & Engagement
Monumental Sports and Entertainment
Washington, DCThis is a Part Time Paid Internship
Internship: Premium Experience & Engagement (Part-Time/Seasonal)
Position Overview
The Premium Experience and Engagement Intern will support the Business Operations Team, including, but not limited to, scheduling, event set up, organizing uniforms for Premium Concierge Team, ensuring VIP guest experience during events at Capital One Arena and other projects as needed. You will learn through on-the-job experience about arena hospitality and Premium Experience Management. This is a paid internship.
Are you looking for an opportunity to gain applicable experience working in a professional environment supporting multiple properties? We'd love to hear from you!
Responsibilities
• Support concierge and front-of-house staff with guest inquiries and requests.
• Maintain a polished, professional, and welcoming atmosphere in all premium spaces.
• Conduct basic walkthroughs to identify and report issues to supervisors.
• Support event-day and non-event-day operations in premium spaces.
• Analyze market trends, conduct research, and identify potential growth areas.
• Collaborate with internal teams to implement revenue-generating initiatives.
• Support the planning and execution of company events and promotions.
• Assist in fulfilling various contracted assets (i.e. autographed merchandise, dasher boards, suite nights, tickets).
• Take proof of performance photos at all games and events, organize and edit post-event.
• Work home games, client receptions, and other special events.
• Other duties as assigned.
Minimum Qualifications
• Current undergraduate or graduate student.
• Experience in Hospitality, Food, and Beverage
• Proficiently experienced with Microsoft Excel.
• Outstanding work ethic and a meticulous nature.
• Outstanding interpersonal, written, and verbal communication skills.
• Well organized, thorough, and detail driven.
• Able to develop and maintain successful working relationships.
• Reliable transportation and housing.
• Ability to work nights, weekends, and holidays as needed throughout the Washington Wizards and Capitals seasons.
Salary/Benefits
$18.00 /hour USD
This is a paid internship.
Additional Information
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country, owning and operating seven major and minor sports teams, including the 2018 NHL Stanley Cup Champion Washington Capitals, the NBA's Washington Wizards, the WNBA's 2019 Championship Washington Mystics, the NBA G League's Capital City Go-Go, and the esports teams Wizards District Gaming and Caps Gaming. MSE also holds a significant investment in Team Liquid, an endemic esports team. In September 2022, MSE acquired the regional sports network, now rebranded as Monumental Sports Network, which holds exclusive local television media rights to the Capitals', Wizards', and Mystics' games, combining linear and digital platforms launched by MSE in 2016. MSE manages Capital One Arena, which hosts 3 million visitors across over 250 events annually, as well as MedStar Capitals Iceplex, MedStar Health Performance Center, and EagleBank Arena. In July 2020, MSE partnered with William Hill to open the first in-arena sportsbook in North America, now called Caesars Sportsbook. Additionally, MSE opened 'District E powered by Ticketmaster' in spring 2023, a 14,000-square-foot esports and entertainment venue offering a variety of immersive experiences. MSE is committed to promoting its core values for all interactions with the company.
