Summer Paid Intern - Arena Experience

This is a Part Time Paid Internship

Internship: Arena Experience (Part-Time/Seasonal)

Position Overview

The Arena Experience Intern will support the Arena Experience team, which includes Guest Experience, Suites & Guest Services. This role will provide hands-on experience in event operations and guest services within a fast-paced, live-event environment. The intern will assist with day-to-day administrative tasks as well as event preparation and execution to help ensure a flawless and memorable experience for all guests at Capital One Arena.

Are you interested in coordinating event logistics and supporting guest experiences? Apply today! We'd love to hear from you!

Responsibilities
• Assist in the coordination and execution of game days and arena events, supporting Guest Experience, Suite Experience & Guest Services operations.
• Support part-time staff operations, including event check-in, staffing logistics, and general event preparation.
• Help maintain accurate staff and event records.
• Assist with scheduling support and administrative tasks using internal systems (e.g., ABI, incident reporting tools, training platforms).
• Contribute to the preparation of event materials such as signage, staffing sheets, and operational documents.
• Support inventory management, including uniforms and event-related supplies.
• Collaborate with team members across departments to ensure smooth event execution.
• Assist with creating and updating event-specific and departmental resources.
• Provide front-line customer service by assisting guests and Team Members with questions, directions, and issue resolutions outside and during events.
• Support the operations of systems including but not limited to; ABI, 24/7 & SkyPrep
• Perform other duties as assigned to support the Arena Experience team.

Minimum Qualifications
• Currently pursuing or recently completed a bachelor's/master's degree, preferably in Sports Management, Hospitality, Business, or a related field.
• Strong interest in live events, sports, and guest experience operations.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Highly organized with strong attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Willingness to learn new systems and processes in a fast-paced environment.
• Availability to work evenings, weekends, and holidays based on event schedules.