Specialist, Arena Experience

This is a Full Time Job

The Specialist, Arena Experience is responsible for providing administrative support to the Arena Experience team, which is comprised of Guest Experience, Suites & Guest Services. This position will focus on delivering outstanding customer service while supporting part-time staffing needs.

Are you an experienced administrative professional who is organized and deadline-orientated and loves sports?! We would love to hear from you!

Responsibilities:
• Serve as a member of the Arena Experience management team to supervise 300 part time union event staff as well as 30 nonunion supervisors.
• Use specialized software for scheduling/administration (ABI), Incident reporting (24/7), training (SkyPrep), ticketing issues (TM1) and other relevant applications to support the planning and execution of events.
• Coordinate event needs including staff schedules, event assignments, staff check in, and event reports.
• Track and maintain team member information including employee files and contact information.
• Respond to guest concerns as they arise in person, via email, and over the telephone and determine the appropriate implementation of service recovery as needed.
• Support part-time staff hiring including reviewing applications, performing interviews, coordinating onboarding, and maintaining departmental records/employee forms.
• Reconcile department payroll.
• Build signage to communicate various information for assigned events.
• Track and update guest concerns records for past and future events.
• Coordinate ordering of department supplies, uniforms, and other items.
• Support the preparation and execution of staff trainings both in-person and digitally.
• Coordinate with finance department in compiling and tracking department purchases into yearly budget book.
• Understand and act in compliance with the Collective Bargaining Agreement between MSE and the part-time union staff.
• Act as Manager on Duty for events as needed, directly supervising the Guest Experience event staff, supervisors, first aid team and ensuring the wellbeing and positive experience of all guests in attendance.
• Serve as a Dispatcher, Guest Services manager on duty or Wardrobe (equipment inventory/distribution) as needed.
• Supervise staff attendance, contacting staff as needed.
• Other duties as assigned.

Minimum Qualifications:
• Bachelor's degree or equivalent experience.
• 1 years administrative experience.
• Strong proficiency in MS Office, including Word, Outlook, PowerPoint and Excel.
• Knowledge of ABI, preferred.
• Ability to effectively balance a diverse workload and prioritize workload in order to complete projects in a timely manner.
• Strong organization skills and attention to detail.
• Excellent interpersonal, written, and verbal communication skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Pay Range: $57k - $62k USD

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.