Platform Product Specialist

This is a Full Time Job

The Product Coordinator will support both the operational and strategic management of the Monumental Platform, focusing specifically on ViewLift and the overall Product direction. This position requires meticulous attention to detail, the capability to manage day-to-day operational support, internal communications, and tracking issue resolution. Key responsibilities include gathering and documenting detailed business requirements, ensuring optimal platform performance, and supporting critical initiatives.

Do you have a strong work ethic, are detail driven, creative, have a positive demeanor, and eagerness to learn? Apply today! We would love to hear from you!

Responsibilities:
• Oversee daily ViewLift operations, including managing and resolving tickets to ensure continuous platform improvement.
• Create and deliver summary reports and presentations that outline project statuses, identify risks, and performance data relevant to DTC.
• Serve as the communication link between leadership and other departments, ensuring smooth interactions and timely issue resolutions.Support the Product leadership team by implementing initiatives that improve functionality and performance, with a keen eye to DTC growth objectives.
• Contribute to the development and refinement of strategic plans by evaluating technological capabilities.
• Participate in strategic meetings, providing data-driven insights, and ensuring platform initiatives are aligned with broader business goals and market trends.
• Continuously engage with teams, collaborators, and other members of MSN to refine and prioritize the product backlog, ensuring alignment with DTC and business goals.
• Maintain comprehensive documentation for all initiatives and strategic plans, project phases, from initial requirements gathering to final approved PRDs.
• Develop and manage the documentation repository, ensuring all users have access to current and accurate information.
• Research technology advancements and CMS capabilities that could impact the platform or related initiatives, and champion the adoption of new workflows and tools.
• Coordinate daily with the support team at ViewLift to resolve issues in a timely manner.
• Develop documentation to better track and monitor tickets/bugs to more easily identify trends and patterns, enabling faster issue resolution.
• Supervise platform performance metrics and data flows to ensure they meet predefined benchmarks and business needs.
• Analyze data daily to identify trends, anomalies, and areas for improvement in platform functionality and user experience in GA4, GTM, Stripe, and more.
• Manage general project communications, keeping all parties informed about project statuses, updates, and critical changes.
• Lead workshops and training sessions to assist team members understand new features and functionalities of ViewLift.

Minimum Qualifications:
• Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent work experience.
• 2 years of experience in product operations, product management, or platform support roles, preferably in a direct-to-consumer (DTC) environment.
• Demonstrated understanding of content management systems (CMS) and related technologies.
• Experience in using support ticketing systems (e.g., FreshDesk) and analytics platforms (e.g., GA4, GTM, Stripe).
• Demonstrated ability to gather, document, and translate business requirements into actionable product deliverables.
• Excellent problem-solving and analytical skills, with the ability to identify trends and recommend improvements.
• Strong written and verbal communication skills, with experience preparing reports, documentation, and presentations for leadership.
• Ability to collaborate cross-functionally with technical and non-technical teams.
• High attention to detail and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with quality assurance (QA) processes and issue validation.
• Ability to work on-site in Washington DC and flexibility to support non-traditional business hours as needed.

Pay Range: $60k - $68k USD

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.