Global Partnership Retention Senior Director

This is a Full Time Job

The Senior Director, Global Partnership Retention will be responsible for ensuring partners achieve optimal results as part of their partnership with MSE. The role will focus on leading the renewal strategy by gaining a comprehensive understanding of each Partner's business objectives. It will meet and exceed partner goals and coordinate contract extension activities to boost retention, renewal rates, and overall revenue growth. Additionally, this role will leverage the full portfolio of MSE platforms including the Washington Capitals, Washington Wizards, Washington Mystics, Capital City Go-Go, Wizards District Gaming, Capital One Arena and the wholly owned RSN, Monumental Sports Network.

Are you a creative strategist and innovative problem solver with the ability to dream big and complete tasks effectively?! We would love to hear from you!

Responsibilities:
• Develop rapport with each MSE Global Partner to understand key performance objectives and business goals.
• Develop a rapport and work with key partners such as Sales, Partnership Marketing, Strategy, Media, Marketing and Business Intelligence to lead the renewal process.
• Identify appropriate partners for each account, meet on a regular basis to keep the renewal process moving forward, and update management as appropriate. Track and manage all deliverables.
• Proactively create a comprehensive account plan for each Partner to include an overview of individual assets and KPIs, identify upsell opportunities, and build a custom touchpoint plan with timelines. Oversee the process until renewal.
• Present renewal concepts to partners working in collaboration with key Monumental Sports & Entertainment constituents.
• Assist in crafting a timeline for renewal with a goal of continually moving up the sales cycle.
• Develop impactful moments for key partners to positively influence renewal conversations & dialogue.
• Update and communicate renewal management information on a weekly basis.
• Work with Global Partnership Marketing team to ensure success of key activations and fulfillment of contracted assets.
• Attend at least 1-2 games weekly.
• Other duties as assigned.

Minimum Qualifications:
• Bachelor's degree or equivalent experience in Business, Marketing, or related field.
• 7 years of sports industry experience.
• Experience in partnership sales, activation and/or marketing is required.
• Experience with Wrike project management platform preferred.
• A strategic project manager with problem-solving skills.
• Ability to develop and maintain corporate relationships with senior level managers and clients.
• Excellent oral, written, and interpersonal communication skills.
• Demonstrated ability of successful collaboration among peers and various partners.
• Detail orientated, resourceful, and enthusiastic.
• Must be highly organized and able to multi-task.