Director, Venue Basketball Operations

This is a Full Time Job

Position Overview: The Director, Venue Basketball Operations is responsible for a basketball arena's comprehensive management and operational aspects. This role involves ensuring the efficient operation of the facility, including event management, maintenance, safety, security, and customer service. The Director will work closely with various departments to ensure the arena provides a top-tier experience for teams, fans, and other partners.

Are you passionate about basketball, thrive in dynamic environments, and want to help create unforgettable sports experiences? We'd love to hear from you!

Responsibilities:

• Supervise day-to-day operations of the basketball arena.
• Ensure the arena is maintained to the highest cleanliness, functionality, and safety standards.
• Develop and implement operational policies and procedures.
• Hire, train, and schedule part-time union staff for basketball game duty bi-weekly.
• Work with the Event Productions department to ensure the accuracy of basketball set-up.
• Assist with designing and planning arena set-up for non-basketball events as assigned.
• Oversee maintenance program for all basketball-related equipment.
• Assist with liaison efforts with Wizards and Georgetown basketball.
• Ensure player and guest safety when the arena is set in a basketball configuration.
• Assist with maintaining employee records and updating department policies and procedures.
• Assist with leading and implementing the department's disciplinary system.
• Requisition tools, supplies, and equipment for the event basketball crew.
• Maintain basketball-related equipment inventory.
• Assist with collaborating and communicating with Overnight Conversion Managers.
• Coordinate and manage all events, including basketball games, concerts, and other activities.
• Liaise with event organizers, promoters, and teams to ensure smooth execution of events.
• Handle event setup, breakdown, and logistics.
• Recruit, train, and supervise operational staff, including maintenance, security, and event personnel.
• Develop and maintain staffing schedules to ensure adequate coverage for all events and activities.
• Foster a positive and productive work environment.
• Oversee the maintenance and repair of the arena components.
• Ensure regular inspections and preventative maintenance are conducted.
• Balance relationships with contractors and vendors.
• Develop and implement safety and security protocols ensuring the safety of all attendees and staff.
• Coordinate with local law enforcement and emergency services as needed.
• Oversee crowd management and emergency response plans.
• Ensure outstanding customer service standards are met for all arena patrons.
• Handle customer complaints and feedback effectively and professionally.
• Implement programs to enhance the fan experience.
• Develop and manage the operational budget for the arena.
• Monitor expenses and revenues to ensure financial objectives are met.
• Prepare financial reports and analyses as required.
• Ensure compliance with all local, state, and federal regulations.
• Maintain necessary permits and licenses for operation.
• Participate in long-term planning for the arena, including upgrades, renovations, and new initiatives.
• Find opportunities for revenue growth and operational efficiencies.
• Other duties as assigned.

Minimum Qualifications:
• Bachelor's degree in Business Administration, Sports Management, Facility Management, or a related field.
• 7 years of experience in arena or facility management, with at least 3 years in a leadership role.
• Strong knowledge of event management, facility operations, and maintenance.
• Excellent organizational, leadership, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and balance multiple tasks simultaneously.
• Proficiency in Microsoft Office and facility management software.
• Strong financial competence and budget management experience.
• Excellent written and verbal communication skills.
• Availability to work flexible hours, including evenings, weekends, and holidays as required.
• Ability to handle significant amount of walking and standing during events and work in an arena environment. May involve exposure to loud noises and large crowds.
• May involve lifting and carrying equipment and supplies.

Pay Range: $110-120k USD.