Captain, Special Police Officer

This is a Full Time Job

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the 2019 WNBA Champion Washington Mystics, the 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, NBA G League's Capital City Go-Go, and NBA 2K League's Wizards District Gaming. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena in DC. MSE also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. In conjunction with the District of Columbia and Events DC, MSE is a partner in a new sports and entertainment facility in Southeast DC on the St. Elizabeth's East campus that opened in September 2018. Facility highlights include MedStar Wizards Performance Center, the brand-new training facility for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which serves as the new home of the Mystics and Go-Go. MSE also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region's top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit www.monumentalsports.com.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
• You will provide first-class customer service and value for our fans.
• You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
• You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
• You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
• You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
• You will innovate. We are nimble and first to market. We are not averse to risk.
• You will have fun. We are in the business of happiness.

Position Overview: The Captain, Special Police Officer (SPO) is responsible for managing and leading a team of 7-Lieutenants and approximately 35-Special Police Officers. This key role is responsible for the overall leadership, planning, and direction of a full-service private security department. Compensation for this position will be $28/hr.

Are you an experienced private security or law enforcement officer who is hardworking and passionate about safety? We would love to hear from you!

Responsibilities:

• Supervise and support the SPO team, ensuring operational standards are met in a timely and professional manner.
• Assist with assessing the security training needs within the department and broader organization. Develop and implement strategies to enhance security training initiatives. Become certified as a training instructor to administer trainings to staff.
• Serve as Security Manager on Duty for assigned events. Address increased security concerns, respond to and resolve alarms, disturbances, and other guest issues in an appropriate manner.
• Assist with providing management and oversight of SPO's. Conduct periodic site visits and post inspections to meet with officers across all shifts and sites to ensure standards are consistently met.
• Assist with mentoring and developing SPO team member performance.
• Assist with the evaluation, development and implementation of departmental and organizational policies and procedures.
• Conduct regular inspections of protective security equipment including but not limited to security barriers, x ray machines, metal detectors; document findings and submit repair or work requests when deficiencies are noted.
• Possess a thorough knowledge of principles and processes for providing customer service, including setting and meeting quality standards for services and evaluation of customer satisfaction.
• Evaluate the best method of research and exercise appropriate judgment in prioritizing and resolving complex matters; consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Actively develop positive relationships across all MSE department and organizations; share knowledge with staff for mutual and departmental benefit.
• Communicate ideas effectively, including the preparation of reports; listen and understand directions, information and ideas presented verbally and in writing. Handle a variety of customer service issues with tact and diplomacy in a confidential manner.
• Establish and implement effective administrative programs and procedures. Plan and coordinate daily work routine. Prioritize for the completion of work aligning with sound time-management methodology. Perform a broad range of supervisory responsibilities over others.
• Other duties as assigned.

Minimum Qualifications:
• Associates degree or equivalent experience; 5 years of security, law enforcement, or military experience may be substituted for education.
• Experience serving in a supervisor position for a minimum of 12-months prior to the date of consideration for promotion.
• Ability to acquire and maintain an active DC Special Police Officer License issued by Metropolitan Police Department, Security Office Management Branch within 14 days of hire.
• Ability to complete an 80-hour SPO training course.
• Experience with physical security systems (CCTV, alarms, access control).
• Must maintain First Aid, CPR, and AED certifications.
• Able to stand, walk, and sit for extended periods of time.
• Must have availability to work 40-hours per week and for on-call assignments as needed with flexibility to work evenings, weekends, and holidays as needed.
• Must have experience in exercising sound judgment, as well as flexibility to shifting priorities.
• Proficiency in MS Office, including Word, Outlook, PowerPoint, and Excel.

All applicants for employment at Monumental Sports are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Monumental Sports will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability or pregnancy on an individualized basis in accordance with applicable laws.