System Adminstrator
Mob Scene
Beverly Hills, CAThis was removed by the employer on 3/9/2015 8:36:00 PM PST
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Full Time Job
JOB DESCRIPTION
We are looking for a talented and experienced individual responsible for the overall lifecycle and ecosystem of our Information systems including hardware, software and related End User Support - ensuring all corporate users receive superior technical support.
PRIMARY RESPONSIBILITIES
• Answer help desk calls, entering tickets, processing, monitoring and prioritizing tickets
• Resolves all Mac, PC, and Media related support requests companywide.
• Performs basic to advanced diagnostics on all related Media Suites and equipment and escalate to Engineers or Vendor support when necessary
• Configure, test, secure, deploy, update, manage, inventory and optimize all IT systems.
• Supports/Manage/Maintain user facing hardware and software including connecting clients to the Fiber SAN
• Maintain a working lifecycle for all hardware and software and rotate as necessary.
• Maintain software, OS and version patch management.
• Remain current on related technologies, industry and ecosystem to make recommendations as needed to IT management and beyond.
• Assists with planning, budgeting and forecasting of yearly hardware and software needs.
• Respond to major computer problems after-hours as needed.
• Provide setup and support of video conferencing and related technologies between both internal and external locations as necessary.
• Supports the copier and printer fleet within the organization. Resolves basic issues and escalate to vendor when necessary.
• Assist with support, maintenance and calibration of color output devices.
• Develop documentation and training guides as necessary.
• Facilitate, test, and manage the introduction of new user facing software and technologies into the organization
• Enforces all IT Policies and Procedures.
• User level administration, authorization, account management and access controls of users.
• Provides basic training as needed
QUALIFICATIONS
• Bachelor's Degree in Information Technology or equivalent experience
• Minimum five years of experience in Mac Technical Support role(s). Corporate and creative environments preferred
• Previous experience with business level software and hardware support in a networked environment.
• Previous experience with OS and Application configuration, deployment, troubleshooting and support skills with Mac OS.
• Previous experience with networks system design. (LAN,WAN,TCP/IP, DNS, Certificates preferred)
• Previous experience diagnosing/researching simple or complex user related computer problems.
ADDITIONAL REQUIREMENTS
• Must have advanced OS and Application configuration, deployment, troubleshooting and support skills with Mac OS, Linux, Adobe Creative Cloud, Maxon Cinema 4D and a beyond clear understanding of creative and media department technology needs, workflows, design and editing hardware and software (Experience supporting AJA video systems, Blackmagic Design Systems, SDI routing and RS-422 a plus)
• Strong break/fix mentality and the ability to diagnose/research simple or complex user related computer problems
• Proficiency with scripting languages and other automation tools (i.e. AppleScript, bash, Perl) a plus
• Experience working with Xsan, StorNext, MetaSAN and related technologies (Atto cards, Fiber connections) a plus
• Apple Certifications a plus
• Open Directory/LDAP integration/administration
• Must be able to work as part of a team.
• Possesses excellent intrapersonal, written and verbal communication skills and client-focused orientation, professional demeanor and ability to deliver under pressure and short deadlines.
• Requires minimal direction with managing day-to-day tasks and workload, demonstrates a high level of personal motivation.
• Must be able to demonstrate strong customer service and manage user/company expectations.
• Familiarity with IT tracking and management tools
• Excellent organizational skills required (handling multiple issues simultaneously)
ELIGIBILITY
• Must be able to work flexible hours including weekends, holidays and overnights.
• Must be willing to submit to a background investigation.
• Must have Unrestricted work authorization to work in the United States.
• Must be available on an on-call rotational basis
• Must be able to lift 25 pounds
• Must be able to work overtime when necessary
All resumes to be held Strictly Confidential. No phone calls to company please.