Ticket Office Associate
Milwaukee Bucks
Milwaukee, WIThis was removed by the employer on 2/28/2019 5:17:00 AM PST
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Part Time Job
Position Description:The Ticket office Associate Role will report to the Manager, Ticket Operations and will be responsible for a wide variety of responsibilities, including the full service and processing of all accounts that purchase Bucks ticket plans, internal and group sales orders for special events and walk-in customers. Core to this role is the ability to work independently on specific projects once general instructions are provided. In addition, those considered for this role should have a strong customer service background, exemplary communication skills and a general working knowledge of a ticket office. This role is also expected to maintain a safe and organized work environment, an exemplary record of attendance and to dress appropriately to meet departmental standards.
Major Responsibilities:
• Assist in maintaining all ticket purchaser's records using Ticketmaster Host and Archtics systems
• Assist in mailings, invoices, promotional items and all related materials
• Assist in processing and distributing tickets for all Bucks and special events; Season/partial seasons, mini-plans, groups, public sales when needed
• Support ticket sales staff for single game ticket orders, exchanges, ticket bank, etc.
• Support the Box Office Manager with the supervision of all part-time box office staff
• Assist with answering inbound phone inquiries from the general line as necessary
• Other reasonable duties as assigned including but not limited to:
• Work Will-Call/Front Counter for events, including weekends and evenings as necessary to ensure tasks are completed in a timely manner
Qualifications:
• High proficiency in both written and verbal communications.
• Excellent relationship building and interpersonal skills.
• Strong time management and organizational skills.
• Strong work ethic and high personal accountability.
• Ability to be flexible, prioritize and manage multiple tasks/projects.
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays.
• Ability to work well under pressure.
Education and Experience:
• Bachelor's Degree required
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