Director Of Ticket Sales
Milwaukee Bucks
Oshkosh, WIThis was removed by the employer on 6/29/2018 8:17:00 PM PST
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Full Time Job
Overview: Manages and delegates responsibilities outlined below to sales team. Core to this role is the ability to train, coach, and assist with the sales process which includes prospecting, building relationships, and closing business all in coordination with the general process and focus of the entire tickets sales and service team for the Wisconsin Herd NBA G-League team.
Duties and Responsibilities:
• Recruit, hire, train, and coach Sales Team while overseeing seeing their daily activities. Execute performance feedback and reviews weekly.
• Increase ticket sales revenue with a primary focus on season tickets and group ticket sales.
• Manage the sales process of every member of the Sales Team from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales, and the fulfillment of all terms of every sale.
• Responsible for strategic call campaigns, scripting, events, and ticket packages that will result in the generation of revenue.
• Meet or exceed annual sales team goals and budgeted sales goals.
• Develop relationships with new customers, diversify the franchise's customer-base, and produce and increase sales revenue.
• Maintain ongoing relationships with existing customers, and secures repeat business and growth by recognizing and fulfilling value-add opportunities.
• Directly sell new and existing season tickets and all other ticket revenue products.
• Measure the effectiveness of sales activities and provide recommendations to company President.
• Look for continuous improvement opportunities, offers ideas and recommendations, and appropriately communicates and implements decisions with the sales team.
• Research successful revenue generation ideas from other teams/sports, and appropriately implements within the Franchise.
• Solicits customer feedback and uses the information to improve the efficiency and effectiveness of responding to customer needs. Provides exceptional customer service and resolves customer issues within guidelines.
• Assist with community programs (i.e. school visits) as needed.
• Oversee ticketing inventory process.
• Ensure compliance with documented company and departmental policies.
• Prepare various company documentation, reports, and statistical data for the purpose of soliciting new business, updating the existing customer-base, and tracking outside sales activities.
Retail:
• Work with Director of Retail on inventory levels.
• Oversee day-to-day operations.
• Manage, hire, and train retail event staff.
• Complete all necessary reporting for Team and League.
• Receive, update, and store inventory.
Game Day Responsibilities:
• Coordinate and manage all sales efforts during game.
• Effectively handles customer issues.
• Manages Will-Call staff.
• Help when and where needed during game time.
• Provide oversight and feedback regarding delegated responsibilities.
• Assist with setup and breakdown of arena assets.
• Oversee, manage, and close out Team Pro Shop.
Qualification Requirements
• Must have 7 years of experience in ticket sales and service role.
• Bachelor's degree in marketing, business, sport management, or a related field or equivocal experience.
• Previous management of a team in a sales environment.
• Proven ability to train new sales team members.
• Excellent communication skills – interpersonal, verbal, and written (public speaking and presentation).
• Basic knowledge of finance with ability to manage a weekly/monthly finance and ticketing settlements & bank deposits
• Proficient in Ticketing software; knowledge of Paciolan a plus
• High proficiency in Microsoft Office products.
• Excellent relationship building and interpersonal skills.
• Assertive, persistent, and process and results oriented.
• Strong time management, organization, and analytical skills.
• Strong work ethic and high personal accountability.
• Ability to be flexible, prioritize, and manage multiple tasks/projects and staff needs.
• Able to work non-traditional hours in a non-traditional setting including nights, weekends, and holidays.
• Ability to work well under pressure.
Job Questions:
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• Do you have sales management experience?