Membership Experience Executive

This is a Full Time Job

Position Summary:
The Membership Experience Executive is a full-time position with a focus on season ticket renewals and generating new business through developing strong relationships with Miami Marlins Season Ticket Members.

Essential Functions:
Non Game Day Duties
• Meet or exceed annual goals
• Set a minimum of three appointments per week
• Provide excellent customer service to current and potential clients over the phone and in person
• Maintain accurate and detailed records of all current clients with our CRM system
• Inviting current clients and prospects to renewal/networking events
• Developing and growing relationships with current clients
• Growing the base of our current Season Ticket Member accounts
• Outbound call campaign to all current clients
• Assist Account Executives with Season Ticket Members customer service issues
• Responsible for working Season Ticket Member events
• Answer Season Ticket Services emails and handle customer complaints
• Coordinate the process of receiving and tracking all of the customer complaints and questions

Game Day and Event Duties
• Responsible for working the Season Ticket Member areas at Marlins Park
• First line of escalated customer service challenges and complaints, makes decisions, and further escalates situations as needed
• Coordinates Game Day Season Ticket Member activities
• Make in-game seat visits
• Work closely with the Guest Services Staff to ensure great customer experiences
• Responsible for working all events at Marlins Park as scheduled
• Responsible for working all Marlins Season Ticket Member events

Qualifications and Requirements:
• Strong organizational, time-management, excellent oral and written communication, and problem solving skills
• Strong interpersonal skills required
• Ability to multi-task
• Individuals must be coachable and possess a positive attitude
• Proficient computer skills including Microsoft Office, experience with Tickets.com ProVenue a plus
• Be comfortable making cold calls on the phone
• Ability to maintain a flexible work schedule (holidays, evenings)
• Deliver exemplary customer service
• Bilingual (English/Spanish) a plus

Suggested Education & Experience Guidelines:
• College Degree – Bachelor's degree from an accredited college or university
• A minimum of one (1) year experience in a sales, customer service or ticket office role preferred.

Benefit Information
Medical PPO/Dental PPO/Life/Disability Insurance
Vacation and personal paid time off
401K plan plus employer matching