Guest Experience Internship
Miami Marlins
Miami, FLThis was removed by the employer on 8/31/2022 4:08:00 PM PST
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Part Time Unpaid Internship
Position Summary:
The Guest Experience Staff will serve as one of the primary points of contact for all loanDepot Park guests during games, special events, and tours.
Essential Functions:
• Proactively greet guests at loanDepot Park gates and ticket lines with a friendly greeting and a smile
• Scan game tickets insuring that the proper ticket is being used to gain entry
• Assist fans in locating their ticketed seats
• Proactively provide assistance, answer questions and communicate security measures along with special event/ballpark information to guests
• Provide wheelchair assistance to guests
• Being alert to potential hazards in the ballpark such as foul balls and reporting incidents
• Monitor your assigned area for issues and opportunities to make lasting memories for our guests
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Must demonstrate the ability to deliver exceptional customer service, to all guests as well as internal staff, via face-to-face interaction and/or telephone.
Qualifications
& Requirements:
• Required to work extended hours, weekends and holidays according to baseball/special events schedule.
• Must be able to stay in one stationary position for long periods of time
• Must be able to work outdoors during all times of the year.
• Must be able to work all posts assigned, this includes but not limited to gates, interior, and exterior positions.
• Must be able to interface well with all levels of the organization and represent the team in a highly professional manner.
Suggested Education & Experience Guidelines:
Bilingual in English/Spanish is a plus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.