Guest Experience Associate
Miami Marlins
Miami, FLThis was removed by the employer on 2/2/2026 4:47:00 PM PST
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This is a Part Time Job
Guest Experience (Part-Time Event Staff)
Position Summary:
Essential Functions:
• Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact
• Exhibit a friendly, guest service-oriented attitude and professional appearance at all times.
• Assist guests with locating seats and escorting guests to their seat, if necessary, in a professional manner.
• Assisting with access control, ensuring all guests are in their proper locations when seated.
• Assume ownership in resolving guest challenges around the stadium (e.g. mask enforcement, fighting, prohibited items, bag rules, and duplicate ticket issues).
• Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
• Be knowledgeable of various points of interest available for the enjoyment and entertainment of our guests.
• Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
• This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Marlins and loanDepot park.
Qualifications & Requirements:
• Availability to work a minimum of 80% of ALL loanDepot park events, which includes all Miami Marlins home games, Monster Jam, concerts, and more. This may include weeknights, weekends, and holidays.
• Hospitality industry experience a plus.
• Customer service experience (entry level or supervisory) preferred but not required.
• Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills
• Requires attention to detail and the ability to adapt to changing and difficult situations.
• Must have the ability to anticipate needs, assess situations and act accordingly.
• Fluent in English, Spanish beneficial.
• Must be 18 years of age
Job Questions:
• Are you over the age of 18?
