Director of Group Sales and Services

This is a Full Time Job

Position Summary:

The Director, Group Sales & Service primarily focuses on managing a team of Group Sales & Service Executives and maintaining a focus on revenue generation through the sale of group tickets, hospitality packages, season ticket memberships, and premium seating. This position will receive supervision from the SVP, Ticket Sales & Service with the expectation to exceed annual revenue and paid-ticket targets through the sale of group tickets & hospitality.

Essential Functions:
• Supervise Group Sales & Service Executives and Group Sales and Service Manager
• Work closely with Marketing and Business Analytics Teams to develop and execute sales and marketing campaigns to increase group ticket sales
• Create prospective Group Leader events at loanDepot park and at offsite locations
• Conduct face-to-face appointments with prospective ticket buyers
• Lead regular training sessions for the entire Ticket Sales & Service Department as well as Group Ticket Sales & Service Executives
• Develop new group ticket sales initiatives to increase revenue and attendance
• Identify new technology vendors to improve overall sales efficiency
• Oversee accurate and timely reporting of Group Sales & Service Executives activities and Group Sales pacing to report up to senior leadership
• Network and build relationships in the South Florida community
• Work scheduled shifts during Marlins home games and other LoanDepot park scheduled events
• Miscellaneous duties as assigned

Qualifications & Requirements:
• Results oriented mentality ready to exceed goals
• Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams while strategically planning campaigns
• Strong organizational, time-management, and problem-solving skills with excellent oral and written communication
• Demonstrates high levels of personal and professional integrity and ethics
• Ability to work in a dynamic, fast-paced environment and handle multiple tasks at once
• Individual must be comfortable making face-to-face sales presentations and creating opportunities for new business
• Proficient computer skills required (Excel, Word, Power Point, Outlook)
• Strong customer services skills required
• Ability to work flexible hours, including evenings, weekends, and holidays
• Bilingual (English/Spanish) a plus

Suggested Education & Experience Guidelines:
• College Degree – Bachelor's degree from an accredited college or university
• A minimum of 5 years' experience in sales primarily sports
• A minimum of 3 years' experience in sales management primarily in sports