Senior Survey Operations Analyst

This is a Full Time Job

Senior Survey Operations Analyst, Consumer Insights, Amazon

We're looking for a Senior Survey Operations Analyst to join our Amazon MGM Studios Consumer Insights team. In this role, you will be instrumental in managing end-to-end survey operations for Amazon MGM Studios' global consumer research initiatives. You'll work closely with stakeholders across multiple markets to design, program, and deploy sophisticated survey instruments that capture vital consumer insights about our content and streaming services. This position requires a blend of technical expertise in survey programming, strong project management capabilities, and analytical skills to ensure data quality and reliability. You'll be responsible for implementing best practices in survey design, managing complex multi-language projects, and developing efficient processes for survey deployment across international markets.

Key job responsibilities
• Support survey programming, QA, sampling and deployment tasks for surveys across multiple locales and languages
• Partner with Research Managers and Operations Managers across global panels to support translations tasks and processes
• Dive Deep: Develop a deep understanding of our partners research needs and create impactful testing strategies
• Customer Obsession: Drive excellence in customer engagement and retention policies

Qualifications
• 4 years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience in survey design and datasets
• Experience with Qualtrics and programming multi-market surveys