Coordinator, Delivery Services -- EST & VOD
Metro-Goldwyn-Mayer Studios Inc
Beverly Hills, CAThis was removed by the employer on 7/31/2018 6:08:00 PM PST
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Full Time Job
Metro-Goldwyn-Mayer Studios Inc. (''MGM'') is seeking a Servicing Coordinator to aid in the scheduling and ordering of digital deliveries across all EST and VOD Platforms.
Responsibilities:
*Anticipate and respond to servicing inquiries from Licensee's
*Review delivery requests against contractual terms, i.e., licensed titles, license period, and technical requirements
*Track license periods and follow-up for delivery requests in anticipation of license start date
*Order materials from labs
*Work with labs on client onboarding and encoding requirements
*Maintain all Licensee's Technical Specs and Style guides
*Work with Sales, Marketing and IT to provide metadata and promotional materials to clients
*Coordinate tracking, repair, and replacement of any rejected materials
*Determine appropriate source elements and workflow for file deliveries
*Maintain delivery information systems including shipping/purchasing orders, rejection logs, correspondence, etc.
*Analyze quality control reports and coordinate with Technical specialists to determine appropriate solutions
*Confirm material availability and costs on a title-by-title basis
*Coordinate necessary language versions, laybacks/conforms, or material fixes through Tech Operations
*Research availability of trailers and value added materials
*Coordinate with labs for review of masters and fixes
*Track and maintain material rebill costs
*Advise licensees, contracts group, and sales personnel on the delivery status of materials
*Maintain team calendar report for contractual obligations or other tasks to be completed by determined dates
*Audit P.O.'s, file deliveries, file ID's, descriptive and technical metadata
*Oversee compliance checks across all EST and VOD platforms
*Maintain the project plan and adherence to the timelines.
Requirements:
*BA/BS degree preferred
*SAP knowledge preferred
*Proficiency in MS Office required
*Familiarity with distributor portals like Netflix Backlot or iTunes Connect
*Familiarity with submitting artwork and metadata, rights, and pricing
*Familiarity with Excel metadata creation to licensee's specifications
*Familiarity with avails processes and traditional / nontraditional release windows
*Strong oral and written communication skills
*Strong organizational skills
*Strong customer service skills
*Self-motivated team player
*Ability to work in a fast-paced, deadline-driven environment while being mindful of project demands and time constraint