E-Commerce Manager

This is a Full Time Job

E-Commerce Manager

THE ROLE

WHAT THIS ROLE WILL DO

Direct-to-Consumer Merchandising & Store Management
• Manage and merchandise official Shopify stores for 15–20 artists and entertainment brands.
• Build, maintain, and optimize stores using ecommerce best practices, including SEO, conversion strategies, pricing trends, product positioning, rotation, and promotional planning.
• Determine merchandise assortments by working with Licensee, Tour, Wholesale, and internal product teams.
• Perform ongoing market / competitive research and be familiar with the artists, genres, demographics of managed stores to make well-informed, and timely suggestions and decisions
• Develop yearly and seasonal merchandising plans that reflect key consumer holidays, album cycles, anniversaries, and touring periods, with the goal of increasing sales YOY.
• Recommend and support the development of DTC-exclusive merchandise offerings.
• Assist with product development and product selection as needed, in partnership with A&R and production teams.

Marketing Collaboration
• Partner with client and internal marketing teams to develop high-conversion and acquisition programs and execute campaigns across email, SMS, social media, and web.
• Source or create marketing assets to support promotions and store updates.
• Provide ongoing communication, store optimization suggestions, and performance updates to client teams and internal stakeholders.

Operations, Inventory & Logistics
• Manage inventory, replenishment requests, and track goods order status and delivery for assigned stores.
• Liaise with warehouse partners to ensure accurate/timely receiving, product availability, and customer service support.
• Maintain international online stores (ex-US) in partnership with global teams.
• Ensure stores stay current, accurate, and reflective of the artist's brand and creative direction.

WHAT THIS PERSON WILL BRING
• 3+ years ecommerce experience; Shopify experience required.
• Excellent written, verbal, and organizational skills.
• Strong problem-solving, multitasking, and operations management abilities with the capacity to meet tight deadlines.
• Positive, proactive communicator able to collaborate effectively across internal teams, client reps, artists, and creative stakeholders.
• Self-motivated, detail-oriented, and comfortable shifting priorities in a fast-paced environment.
• Retail or fashion industry experience is helpful, music and entertainment industry experience strongly preferred.
• Understanding of fan behavior and how it informs marketing, product development, and customer experience.
• HTML, CSS, Liquid, Photoshop, or web design skills a plus (not required).

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.