Angels Baseball Premium Client Service Representative

This is a Full Time Job

Overview:
Reporting to the Manager of Client Services and working closely with the Director of Premium Sales and Service, the Client Service Representative will be the primary caretaker of a Lexus Diamond Club accounts. Servicing client's needs through various touchpoints, relationship building, problem solving and upselling. The goal is to renew accounts and achieve company service and ticket revenue goals.

Duties/Responsibilities:
• Provides flawless customer service and renew 150-200 Lexus Diamond Club Season Seat Holders and Mini-Plan Clients by taking a proactive service approach, activating client benefits and cross-selling.
• Take the lead with problem resolution for all guests.
• Explore and initiate cross-sale opportunities including group tickets, suite rentals, mini-plans and individual game tickets.
• Execute and communicate customer benefits, amenities, services, programs, surveys and events throughout the calendar year.
• Execute proactive Client Service Plan through outbound calls, email and face-to-face meetings. Log touchpoints in Salesforce to properly track overall service levels.
• Work closely with Ticket Office staff with inbound customer inquiries and problem solving.
• Liaises with Sales Representatives in the transition from point of sale to service objectives.
• Position will be evaluated based on revenue and seat renewal percentage, quality of customer communication and overall performance.
• Work with game day service staff to trouble shoot and report any immediate game day actions to resolve guest or service changes in a timely manner.

Qualifications:

• Bachelor's degree preferred
• Minimum of two-years of customer relations/service and sales experience; experience in hospitality, entertainment or sports industry preferred
• Must have a passion for customer service and have the ability seek sales opportunities
• Excellent written and oral communication/interpersonal skills are a necessity
• Excellent organizational skills
• Ability to handle heavy phone volume, both outbound and inbound
• Flexibility to work weekends, nights, and holidays as required by schedule of events.
• Experience or working knowledge of Tickets.com, Provenue ticketing platform and Salesforce CRM data solution preferred
• Candidate should be team oriented, competitive, professional and self-starting

The Angels truly believe that diversity contributes to a more enriched collective perspective and a better decision-making process. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law.