Angels Baseball Director, Premium Sales and Service

This is a Full Time Job

Overview

The Director, Premium Sales & Service is responsible for achieving annual Premium Seating revenue goals and client and guest satisfaction at Angel Stadium. Premium Seating includes Suites and Lexus Diamond Club inventory. The position works frequently with the Manager of Client Services, Group Sales Manager, Inside Sales Manager, Sponsorship sales staff, the ticket office staff and Legends Food and Beverage.

Duties:
New Sales and Business Development:
• Manage, train, motivate and progress Premium Sales and Service staff.
• Strategize to develop and execute sales plan for new and renewal Suite License, Rental Suite and Lexus Diamond Club accounts.
• Refine sales and negotiation process to maximize contract values. Strong focus on prospecting new business for Premium staff in concert with Ticket Sales staff for new Suite and Lexus Diamond Club clients.
• Manage Premium seating inventory, pricing, availability, including daily suite rentals and premium seat locations.
• Liaises with ticket and corporate sales departments for managing communication, availability and sales of suite licenses and rental inventory during the baseball season.
• Evaluate product offerings and client touchpoints to evolve and enhance client experience.

High Level Customer Service:
• Engages in consistent customer relationship management with over 600 Premium and Suite clients by managing client communication, client benefits and client programming fulfillment for all events at the venue.
• Manages duties of Premium Seating Coordinators and Part-time event concierge staff providing guidance of event-specific goals and objectives.
• Executes proactive Client Service Plan campaigns and processes through individual and department Performance Standards by way of outbound telephone, mail, e-mail contact, face-to-face meetings and other systematic communication.

Position will be evaluated based on sales metrics as determined by management as well as retention performance.

Qualifications:

• High School Diploma required. Bachelor's degree preferred.
• Minimum of 5-7 years customer relations and sales experience in hospitality, gaming, entertainment or sports industry required. Previous management experience preferred.
• Ability to work with and adapt to various personalities to achieve a common goal.
• Excellent written and oral communication/interpersonal skills are a necessity.
• Excellent organizational skills required.
• Flexibility to work weekends, nights, and holidays as required by schedule of events.
• Background in the use of CRM is required, Salesforce and Provenue proficiency is a plus

The Angels truly believe that diversity contributes to a more enriched collective perspective and a better decision-making process. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law.