Membership Service Specialist

This is a Full Time Job

The 3-time WNBA Champions Los Angeles Sparks are seeking a Membership Service Specialist to join their team! This position will be responsible for providing services and building relationships with our ticket season members. This is achieved with a proactive work ethic through the development of annual service plans, networking, establishing relationships, prospecting, attending events, delivering customized communications and other additional service responsibilities assigned. This position plays a critical role in the Membership services department. This individual works under the direction of the Sr Director of Member and Group Experience.

PRINCIPAL DUTIES & RESPONSIBILITIES:
• Serve as the primary point of contact for assigned season seat holders, delivering exceptional service and support throughout the season
• Answer member inquiries in a timely, professional, and accurate manner; strive to deliver the highest standard of service at every interaction
• Resolve client issues efficiently and empathetically by understanding their needs and exceeding expectations
• Build and maintain strong relationships with season seat holders to ensure long-term satisfaction and retention
• Provide timely and accurate information regarding ticketing, seat upgrades, account status, and game-day logistics
• Assist with the coordination and execution of exclusive events and experiences for season seat holders
• Partner with internal departments (e.g., ticketing, events, guest services) to ensure consistent and effective delivery of benefits and services
• Document all client interactions, feedback, and resolutions in the customer relationship management (CRM) system
• Support game day operations including client check-in, hospitality areas, and troubleshooting seat holder concerns
• Attend all home games and all membership events throughout the calendar year, including those held on weekends, evenings, and holidays as required
• Participate in team meetings, training sessions, and staff development opportunities to enhance service quality
• Maintain a professional, knowledgeable, and courteous demeanor at all times to reflect the organization's commitment to client care

PERFORMANCE GOALS & BONUS STRUCTURE:
• Success in this role will be measured in part by season seat holder renewal percentages
• Team performance in achieving renewal benchmarks will contribute to a shared bonus, awarded at the end of the season
• More details regarding bonus eligibility and structure will be provided

KNOWLEDGE, SKILLS & ABILITIES:
• Ideal candidates display effective communication and people skills, both written and verbal
• Ability to develop positive relationship building by interacting comfortably and effectively with clients and colleagues
• Creative, detail-focused, team-orientated
• Ability to work independently and demonstrate innovation and initiative
• Ability to multi-task, leading multiple projects, schedules, and clients at the same time

MINIMUM REQUIREMENTS:
• Bachelor's degree in business, sales, marketing, sports management, or similar concentration required
• Minimum 2-4 years of experience in ticket sales/service experience in sports and entertainment preferred
• Proven understanding of a ticketing system
• Previous experience with a CRM system (Sales Force, Microsoft CRM, etc.)

WORKING CONDITIONS:
• Hybrid Schedule
• Must be willing to work on-site for Sparks home games and events
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Must be willing to relocate to Los Angeles, CA

Compensation commensurate with experience; minimum starting salary $68,640.00

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

We are an equal opportunity employer, and you will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.