Member Relations Coordinator
Los Angeles Sparks
Los Angeles, CAThis was removed by the employer on 7/18/2019 5:16:00 AM PST
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Part Time Job
MEMBER RELATIONS COORDINATOR
This is an opportunity for you be part of the digital, dynamic world of the WNBA with the Los Angeles Sparks. The Coordinator works directly with the Member Relations team. The Coordinator reports to the Director, Member Relations. This is a part-time, non- exempt position.
Core Functions:
• Provide support to the Member Relations team to maximize member retention and delivery of world-class customer service
• Assist the Member Relations team to ensure the prompt resolution of issues and concerns to drive member devotion, including occasional outbound and inbound calls, e-mails, and in-person meetings, processing payments, relocation requests, account transfers, address changes, ticketing issues, and any other account related duties for Season Pass Members
• Assist with member event planning & coordination
• Assist in the development and execution of member communication, including but not
• limited to renewal collateral, event and game day communication
Assist in creating contracts, amendments and addendums associated with Season Pass accounts
• Create reports and presentations
• Assist with scheduling of and communication with game day employees and implementation of Customer Service training for all stadium staff
• Manage department purchasing process including submission and tracking of purchase orders
• Assist with the facilitation of all department mailings
• Responsible for set-up of all Member Relations areas at games and events and upkeep of member areas at the stadium
• Perform game day responsibilities as assigned
• All other duties as assigned
Skills
& Abilities
• Proven experience using relationship based selling skills over the phone, through writing, and in-person communication channels
• A passion for building relationships with people and natural customer service instincts
• A positive and resilient team centric attitude with a professional demeanor
• Advanced time management, multi-tasking, and prioritization skills
• Exceptional organization skills
• Strong critical thinking, problem-solving, and conflict resolution skills
• Excellent written and verbal communication skills
Experience & Education
• A Bachelor's Degree or commensurate work experience
• Minimum Two to three years of customer service, retention, sales or marketing experience
Technical Knowledge
• Proficiency in MS Office programs (Word, Excel, PowerPoint and Outlook)
• Experience with Adobe Photoshop preferred
We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.