Endpoint Technician
Los Angeles Dodgers
Los Angeles, CAThis was removed by the employer on 5/15/2019 5:17:00 AM PST
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Full Time Job
Title: Endpoint Technician
Department: Information Technology
Status: Full Time
Reports to: Service Desk Manager
Posting Date: April 1, 2019
Deadline: May 15, 2019
The Los Angeles Dodgers Information Technology Department are seeking highly motivated and talented individuals to join our team. Our team is passionate about technology and focused on delivering outstanding services to our team members, fans and community. The candidate will be will be responsible for handling various desktop hardware, and software issues while providing training to our end users. We are looking for a highly motivated technology professional who can thrive in a fast-paced environment and is excited about new technologies and keeping up with them.
Job Functions:
• Provide Level 1 & 2 service desk support for all endpoints
• Provide documentation, implementation and support of all endpoints
• Provide Level 1 & 2 service desk support for clients' incidents
• Set up and manage user accounts and permissions to consent access to a network
• Monitor and measure stability and performance of systems
• Troubleshoot and repair faulty hardware and software
• Support Patch Management for all managed devices and services
• Perform client access support (moves, adds, and changes for user profiles)
• Participate within on-call, special events and game day support
• Research and evaluate new technical products
• Actively follow and contribute to improving documentation for procedural I.T. Service Desk task, and serve as our project lead on various small I.T. Service Desk projects
• Diligently organize, track and maintain stock for various hardware systems, and utilize your I.T. knowledge to make hardware/software purchasing recommendations
• Properly monitor and re-mediate software updates for desktop applications, and aptly utilize a ticket management system to track, document and maintain all Service Desk requests
• Promptly respond to Virus, Malware, and various security threats while implementing preventative measures to minimize risks
• Consistently enforce company security settings, software settings and user restrictions to continuously maintain desktop and device compliance policies
• Provide exceptional service to maintain positive relationships with third-party technology partners and Los Angeles Dodgers staff
Basic Requirements/Qualifications:
• Bachelor's Degree in Computer Science, Computer Information Systems or a related field or equivalent combination of education and experience
• Minimum two years' work experience as desktop support within organization supporting more than 300 users
• In depth knowledge of Windows 10 operating system and Microsoft Office products
• Experience providing executive level support and technical training to end users
• Experience developing and providing Information Technology training for end users
• Experience supporting various operating systems (Windows, MAC, Linux, IOS, Android) and hardware platforms
• Excellent interpersonal skills and ability to interact and work with staff at all levels
• Possess excellent organizational, interpersonal and time management skills
• Demonstrated ability to perform advanced troubleshooting
• Ability to handle multiple tasks and to organize and prioritize workload efficiently
• Ability to recognize and maintain confidentiality of work materials and issues as appropriate
Desktop Helpdesk Support