Assistant Manager, Security and Guest Services

This is a Full Time Job

Title:                           Assistant Manager, Security and Guest Services (2)

Department:              Security 

Status:                        Full Time

Reports to:                 Vice President, Security and Guest Services

Posting Date:             October 4, 2018

Deadline:                    October 14, 2018

Security & Guest Services Assistant Managers are responsible for the safety and security of Los Angeles Dodgers' guest, employees and assets. They will assist department leadership team by providing direct oversight and management of Security, Ushers, Ticket Takers and Fan Service Representative Staff during games and events.  

Job Functions:
• Represent the Los Angeles Dodgers in a courteous, efficient, and professional manner
• Diffuse guest concerns with the highest degree of timeliness, tact, and diplomacy
• Foster an environment that protects Los Angeles Dodgers' guests, employees, and assets
• Ensure the accurate documentation of information, field interview cards, and incident reports in alignment with all protocols and procedures
• Conduct timely and thorough investigations or fact-finding for complete and accurate incident reports
• Employ effective listening to quickly understand the nature of guest complaints
• Properly address complex crowd management issues and other security-related situations
• Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior according to policy and procedure
• Perform other duties as assigned

Basic Requirements/Qualifications:
• High School diploma, GED or equivalent
• Possess and maintain a valid California Class C Driver License
• Proficiency in Microsoft Office Suite applications is a plus
• Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees
• Able to lead by example and create a positive work environment
• Ability to perform effectively under pressure and crisis without loss of composure
• Ability to read, analyze, and interpret Los Angeles Dodgers' policies and procedures
• Ability to walk, climb stairs and stand for extended periods of time
• Ability to work evenings, weekend, and holidays as needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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