Ticketing Representative
Los Angeles Angels
Anaheim, CAThis was removed by the employer on 5/8/2017 9:16:00 PM PST
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Full Time Job
Reporting to the Director, Ticket Operations & Service, the full-time Ticketing Representative assists in the day-to-day operation of the Angels Baseball ticketing department. This encompasses season tickets, mini-plan tickets, group tickets, and single game tickets sold in advance and on game days.
Duties:
• Provide excellent customer service for Angels Baseball season ticket holders and all Angels patrons which includes but is not limited to:
• Processing invoice payments at lobby counter
• Reprinting tickets (due to any number of reasons: left at home, lost, stolen, forwarded and not received etc)
• Complaints
• Questions
• Work closely with the Sales Department in the processing and fulfillment of all orders, including “Tricklers”.
• Build season ticket, mini plan, group and single suite ticket accounts, process their payments, and distribute the tickets.
• Build group and single ticket accounts, process their payments, and distribute the tickets for non Angel Baseball Events. (e.g. motor sports, concerts etc.)
• Prepare the daily income reconciliation and bank deposit (in the absence of the Ticketing Supervisor).
• Primary resource to temporary and part-time staff for questions and routine problem solving.
• Assist with invoicing and payment reconciliation from season seat holders.
• Assist in the season ticket upgrade process.
• Manage the shipment and tracking of all ticket mailings from the ticket office.
• Maintain correct addresses in Archtics, Ticketmaster and the UPS shipping system.
• Maintain accurate files of all correspondence and order forms for season accounts and all other ticket orders.
Qualifications:
• High school diploma or equivalent required.
• 1-2 years of customer service, ticketing or ticketing operation experience preferred.
• Familiarity with sports and entertainment industry preferred.
• Experience with Ticketmaster (Classic and Archtics) or comparable system preferred.
• Exceptional customer service skills by phone or in person.
• PC literate in word processing and spreadsheets.
• Able to handle multiple tasks and work under pressure.
• Able to work long, unstructured hours (including nights, weekends and holidays).
• Bilingual in Spanish is a plus
This is a full-time position and offers a full suite of benefit options including: medical, dental, vision, 401(k), and Flex Spending.
Successful candidates must be able to pass a background check to proceed with employment.
Angels Baseball is an Equal Opportunity Employer.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Yes/No: Are you able to work unususal hours, late evenings, holidays and weekends?
2. Describe your experience with the TicketMaster or other ticketing programs.