Spring Paid Intern - Information Systems

This is a Part Time Paid Internship

Overview:
Reporting to the Sr. Director, Information Systems, the primary duties are to provide support to end users in the use of business applications and software programs which maximizes their related efficiency and effectiveness to fulfill business objectives. This includes documenting, training, consulting, programming and troubleshooting of business applications and office productivity software.

The position requires someone who is eager to learn new programs and comfortable diving in on their own to gain knowledge and develop expertise.

The person in this position will also perform more general IS support duties as required. Examples include, assisting with office moves, assisting with computer/asset inventory tasks, desktop troubleshooting, telecom-related problem tickets, etc. Willingness to perform a breadth of assigned tasks is required. Furthermore, a willingness to work IT support during a weekend Saturday and/or Sunday home game from time-to-time is also required.

This is a seasonal full-time hours role, working up to 40 hours a week. The internship is slated to start in May 2026 and go through December 2026.

Duties:
• Study and learn advanced topics in various software programs for the purpose of documenting and educating end users (through group or one-on-one training, written 'cheat sheets,' or custom video), with of objective of increasing their productivity and effectiveness in said program.
• Communicate application problems and issues to key stakeholders, including management, IS team members, and end users.
• Field incoming problem tickets from end users to resolve application and software issues.
• Coordinate with department heads to assess departmental application training needs and objectives.
• Conduct research into software application products and services in support of development and purchasing efforts.
• Utilize Call Tracking System to document all pertinent problem ticket information, including type and nature of problem and resolution.
• Prioritize, schedule, and track all problem tickets to successful completion. Escalate issues where appropriate.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Administer, maintain, and enhance software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Participate in the design, development, and delivery of software applications.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on.

Qualifications:
• College diploma or study in the field of computer science, information systems.
• Knowledge of, and/or hands-on experience with, Microsoft Windows and any of the following: Microsoft Outlook, Word, Excel, Access, SQL Server is desired.
• Able to develop and interpret technical documentation for training and end user procedures.
• Knowledge of trends in technology relating to software applications.
• Excellent written, oral, interpersonal, and presentational skills.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Excellent analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a fast-paced environment. Ability to deal with quickly changing priorities.
• Very strong customer service orientation is a must.

Physical Demands:
• Ability to sit and stand for extended periods of time
• Ability to traverse office and stadium frequently
• Ability to work in inclement weather (when in stadium)
• Ability to lift up to 25 lbs. occasionally

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Please note that we do not offer relocation assistance. Preference is given to candidates who are able to meet our availability needs (flexible hours, some late evenings, weekends, and holidays). Intern positions are subject to satisfactory completion of background check.