Vip Manager Fillmore

This is a Full Time Job

WHAT THIS ROLE WILL DO

Team Member Recruitment, Training, Development and Management Responsibilities:
• Development of Hourly Team Members
• Discipline
• Conflict Resolution
• Ensuring compliance with Workplace Standards
• Communication
• Floor Management Functions

Ensuring Optimal Guest Experience
• Ability to give proper recognition to Members, Live Nation Executives and VIP's to instill appreciation for their membership and patronage
• Serve as a resource of information for all Members regarding their experience
• Ensures that all special events are executed properly, to the guests' satisfaction
• Must possess a solid understanding of the nightlife industry, promotions and industry trends
• Guest Relations & Membership Fulfillment

Enhance Revenue/ Controlling Costs
• Assist that Food & Beverage COGS, controllables and labor are within budgetary guidelines
• Participates in developing long and short term plans for revenue growth and cost control measures
• Generate/Enhance Revenue
• Execute nightly programming that fosters increase in guest count and incremental sales
• Execute on initiatives developed by VIP Services or sales team

Vibe, Atmosphere and Maintenance within the venue
• Creates and maintains an environment of high energy vibe
• Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor.
• Manages physical plant/facility to ensure proper repair and maintenance
• Maintains Cleanliness standards at its highest

Essential Personal & Interpersonal Skills
• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathically to Management and Team Members
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance a positive image
• Thinks creatively to produce new possibilities in all areas of operations
• Ability to alleviate volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the Mission and Values of the company

WHAT THIS PERSON WILL BRING
• Accountability
• Development (self and subordinates)
• Working Relationships
• Judgment
• Quality of Work
• Dependability/Reliability
• Written and verbal communication
• Manageability

Working Knowledge of:
• Restaurant/music hall operations; up-scale dining procedures; wine knowledge; purchasing, receiving, inventories and cost controls as it applies to liquor/bar product; computers (Windows environment: spreadsheets, word processing, databases); budgeting; cost of sales; P&L statements; basic accounting/payroll reporting; training programs; nightlife operations and trends

Entry Level Knowledge Of:
• Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions

Interpersonal Skills:
• Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity

Ability To:
• Handle various projects at one time, coordinate membership activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner

Special Requirements (Licenses, Certificates, Professional, etc.):
• High School diploma required, College preferred, T.I.P.S. certification or equivalent; 3-5 years experience in up-scale restaurant and/or in a live music club or nightlife industry

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match


The p

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