Venue IT Support Representative

This is a Part Time Job

THE JOB
As a Venue IT Support Representative, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry.

WHAT THIS ROLE WILL DO
• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
• Identify, track and help to resolve persistent issues, and ensure venue
technology problems, issues, or needs are reported to appropriate remote
support or service delivery teams, following established escalation procedures.
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
• Be the onsite contact and provide guided access for visiting IT service or support providers
• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on ''day of show.''
• Provide proactive ''day of show'' IT event support by ensuring there are no
outstanding IT hardware/software issues with point of sale or access control
technologies prior to gates opening for fans.
• Assist with deployment, inventory management, and maintenance of onsite IT
equipment including POS terminals.
• Develop, demonstrate and leverage a comprehensive understanding of venue
network connectivity and deployed technologies.
• Participate as needed with seasonal IT preparation and validation, as well as
shutdown and winterization.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

WHAT THIS PERSON WILL BRING
• Experience with and in-depth knowledge of Apple iOS, MS Windows, and
network technologies is preferred
• Strong communication skills (oral and written) paired with a professional
communication style
• Self-motivated, capable of independent reasoning and troubleshooting
• Highly organized and strong attention to detail
• Must be a reliable and dependable team player with ability to work independently and under little supervision
• Must be able to adapt to a constantly changing and at times stressful work
environment
• Must possess a valid driver's license, access to a reliable vehicle, and a clean
driving record
• This position requires flexibility with scheduling, including the ability to
accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.
• (Note: Shifts may change to meet business needs).


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:
$20.00 USD - $25.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.