Ticketing Manager

This is a Full Time Job

THE JOB

Live Nation Concerts is seeking a qualified Ticketing Manager to manage ticket operations for its promoted shows in third-party venues. This detail-oriented position requires excellent organizational skills, strong problem-solving skills, multi-tasking skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization.

WHAT THIS ROLE WILL DO
• Serve as the primary ticketing contact and operational lead for assigned Live Nation-promoted events in third-party venues throughout the region.
• Manage the end-to-end ticketing process for assigned events, ensuring accurate event setup, inventory management, compliance, and successful event execution.
• Prepare and distribute ticketing directives, event build instructions, and operational communications to venue box offices and key stakeholders.
• Coordinate with Talent Buyers, venue personnel, tour representatives, and internal departments regarding event programming, reporting requirements, ticket holds, inventory management, and event-specific ticketing needs.
• Support revenue optimization efforts through ticket scaling, inventory management, pricing execution, and ongoing sales performance monitoring in partnership with booking and venue teams.
• Monitor ticket sales trends and inventory levels throughout the event lifecycle, proactively recommending inventory adjustments and hold releases when appropriate.
• Collaborate with Marketing, Production, Talent, Finance, artist management, and label representatives to facilitate event setup, ticket holds, order processing, and timely ticket releases.
• Maintain accurate box office accounting records, operational documentation, and event archives in accordance with company standards.
• Manage internal ticket request fulfillment processes for Live Nation promoted events within the assigned region.
• Coordinate and execute ticketing operations for third-party promoted events where Live Nation provides box office services, including event setup, staffing coordination, and onsite support.
• Provide event-day ticketing support and serve as a key operational resource for venue box office personnel, tour representatives, and internal stakeholders.
• Develop and maintain productive relationships with venue operators, Ticketmaster representatives, promoters, artist teams, and internal business partners to ensure seamless ticketing operations.
• Supervise and support Ticketing Coordinators and part-time staff, providing guidance, training, and day-to-day operational leadership.
• Assist with onboarding, coaching, and professional development efforts to strengthen team performance and technical expertise.
• Ensure compliance with Live Nation ticketing policies, procedures, operational standards, and reporting requirements.
• Identify operational challenges and escalate issues appropriately while contributing to continuous process improvement initiatives.
• Attend departmental meetings, event planning sessions, and training opportunities as required.
• Perform additional duties and special projects as assigned.

WHAT THIS PERSON WILL BRING
• Bachelor's degree from an accredited institution or equivalent combination of education and relevant professional experience.
• 2+ years of experience in ticketing operations, box office management, venue operations, or live entertainment event management.
• Knowledge of Ticketmaster platforms, including HOST, EMT, TM1, event builds, inventory management, and ticketing operations.
• Familiarity with ticketing operations in open and third-party venue environments.
• Experience creating ticket scaling maps and working with venue seating configurations, inventory management strategies, and CAD-generated ISMs.
• Working knowledge of additional ticketing platforms, including AXS, SeatGeek, and other industry-standard ticketing systems.
• Experience leading event staff or small teams, including scheduling, payroll administration, training, and operational oversight.
• Experience supporting event day operations, including venue advancement, guest list management, stakeholder coordination, box office oversight, and issue resolution.
• Familiarity working cross-functionally with booking, marketing, production, sponsorship, artist relations, venue operations, and finance teams.
• Previous experience in a Live Nation role or working closely with Live Nation teams, venues, or promoted events preferred.
• Strong organizational skills with the ability to manage multiple projects and competing priorities in a fast-paced environment.
• Excellent verbal and written communication skills with a demonstrated ability to build effective relationships with internal and external stakeholders.
• Proficiency in Microsoft Office Suite, Google Workspace, and related business applications.
• Self-motivated professional with a demonstrated ability to take ownership of projects and successfully execute operational responsibilities.
• Strong understanding of ticketing operations, inventory management, event setup, and customer service principles.
• Ability to work effectively under pressure while meeting critical deadlines and maintaining attention to detail.
• Ability to work evenings, weekends, and holidays based on business and event requirements, both onsite and remotely.