Ticket Operations Manager

This is a Full Time Job

THE JOB

Live Nation Concerts is seeking a qualified Ticketing Manager to manage ticket operations for its marquee promoted shows in third- party venues. This detail-oriented position requires excellent organizational skills, strong problem-solving skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization.

WHAT THIS ROLE WILL DO
• Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients.
• Communicate and oversee the setup of all required tour offers, inventory requests, tour production, and other ticketing information for the show build to the venue box offices.
• Provide support and guidance to artist clients and tour personnel when tour offers are being determined.
• Monitor and maintain event inventory and seat holds, hold releases, flex pricing, rescaling, and dynamic pricing for assigned tours.
• Provide ongoing reporting to touring team, Live Nation executives, and tour personnel from the first day of presales through the final event date.
• Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers, and affiliated parties
• Oversee tour-wide ticket requests.
• Collect and analyze inventory data across multiple ticketing platforms.
• QA events across tours to ensure accurate and consistent event information and set-up.
• Adhere to Live Nation ticketing initiatives, programs, policies, and procedures.
• Provide on-site support at local events.
• All other duties as assigned

WHAT THIS PERSON WILL BRING
• 2-3 years of experience as a box office manager or ticketing representative
• Strong knowledge of Box Office or similar operations
• Knowledge of ticketing provider software a plus
• Excellent oral and written communication
• Ability to work day, evening, and weekend hours, based on the needs of daily business operations
• Bachelor's degree from an accredited university or comparable work experience
• Working knowledge of Microsoft Office applications (Word, Excel, etc.)
• Excellent interpersonal and communication skills
• Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow up, and communicate
• Must be able to work under pressure to meet strict deadlines

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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