Senior Product Manager, Digital Ticketing

This is a Full Time Job

THE TEAM

The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and technology behind it, which enables fans to discover and buy the music, sports or arts and theater tickets they just can't miss out on.

THE JOB

The Senior Product Manager for Digital Ticket Movement is a pivotal role in the development of Ticketmaster's marketplace and digital ticketing strategy. This individual will have direct and shared ownership of fan-facing ticket management products across web and mobile app platforms, with a focus on delivering a seamless, intuitive, and engaging experience for fans. This role involves building and maintaining relationships with key members of the Ticketmaster and Live Nation teams. Key areas of responsibility include communication, relationship management, requirements gathering and definition, and guiding initiatives through the product development lifecycle. The role requires someone who is comfortable operating at a fast pace, is detail oriented, drives for results, and is ready to help evolve our business and technology behind it to ensure a smooth digital ticket movement experience for fans preparing to attend their next event.

WHAT YOU WILL BE DOING
• Contribute to product vision and strategy by providing insights on market trends, client needs, and fan experience, ensuring alignment with overall company goals.
• Own and manage the product roadmap for assigned areas, balancing consumer-facing features, backend tools, and API services in collaboration with business and technology stakeholders.
• Create detailed product requirements through clear user stories, acceptance criteria, and supporting documentation.
• Partner with UI/UX teams to design and iterate on prototypes, validating concepts with users and incorporating feedback.
• Drive feature delivery from concept to launch, coordinating with cross-functional teams including design, engineering, and operations to ensure timely execution.
• Support go-to-market activities by collaborating with marketing, client account management, and operation teams to ensure readiness and compliance.
• Monitor and analyze product performance, identifying opportunities for optimization and continuous improvement.
• Collaborate across global teams, proactively addressing dependencies and ensuring clear communication to maintain project flow.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 3+ years product management experience in consumer eCommerce, Saas, or related experience in technology-focused business.
• Bachelor's degree or equivalent work experience.
• Understanding of the ticketing and live event industry is a plus!
• Experience using eCommerce best practices, iterative product development and end-to-end product delivery.
• Proven experience in the development and maintenance of eCommerce transactional sites and supporting B2B tools, ideally within a high traffic environment.
• Ability to develop a clear, justifiable roadmap for each of your areas of responsibility- including ability to identify and manage dependencies.
• Excellent written and verbal communication skills.
• Strong communication and stakeholder management skills, including experience in dealing with remove stakeholders and colleagues.
• Product research and discovery skills including competitive analysis.
• Experience with mobile web solutions, including responsive design is an added bonus.
• Understand agile software development process.
• Familiarity with agile processes such as Kanban, Scrum, and/or the Scaled Agile Framework (SAFe) a plus.

YOU (BEHAVIOURAL SKILLS)
• Experience with key product management functions such as market research, competitive analysis, requirements definition, concept validation, product roadmap and working within organizations to effect positive change.
• Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems.
• Proven ability to work independently and as part of a team within a highly collaborative environment.
• Experience with deciphering business needs and converting requirements into clear, coherent specifications using user stories, user flows, acceptance criteria and any other supporting documentation.
• Capable of managing multiple projects simultaneously and handling shifting priorities.
• Demonstrated ability to understand and translate technical details into deliverables.

LIFE AT TICKETMASTER

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

EQUAL EMPLOYMENT OPPORTUNITY

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and