Senior Product Designer

This is a Full Time Job

Job Description:
Senior Product Designer - TM1 Client Marketing

JOB DESCRIPTION – Sr Product Designer, TM1 Client Marketing

Location: New York City, USA

Division: Global Enterprise Product Design

Line Manager: Associate Director Product Design, Design

Contract Terms: Full-time/Regular

THE PRODUCT AND TEAM

Ticketmaster's enterprise platform that enables creating and managing worldwide events. Many great details go into each event: from planning to sales, managing entry during the event and post event reports and analysis. As designers at Ticketmaster, we are responsible for ensuring this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans. We bring delight into our clients and on-the-ground teams' day to day tasks with our unique range of ticketing and event management solutions. While Ticketmaster's product teams keep the user at the forefront of our solution design, we, the designers, are the specialists in research techniques, mapping and ideation workshops, building agile trials and closing the feedback loop.

THE ROLE

As Senior Product Designer you will create innovative, best-of-breed design solutions for the next generation business-to-business products in our Ticketmaster Enterprise portfolio. As a designer working on the enterprise product, you will be perfectly positioned to connect some of the biggest names in live entertainment, understand their needs, to then build world-class solutions that can scale and bring measurable value.

You will collaborate with clients, product & engineering, and various business stakeholders day-to-day and take ownership of design development from conceptual sketches and research all the way to pixel-perfect final deliverables.

Your portfolio showcases how you've driven innovative design solutions for large-scale e-commerce sites, high-traffic portals, or complex software/applications. You have experience with and are comfortable leading conversations with clients, synthesizing their feedback and utilizing it to improve the overall user experience. B2B, SaaS or Rich Internet Application design experience is a plus.

RESPONSIBILITIES
• Use core information architecture and design expertise to take product design deliverables through a full project lifecycle
• Initiate and conduct user/market, usability and competitive design research
• Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Participate in and lead ideation workshops with cross-functional teams
• Generate wireframes, storyboards, prototypes, and/or define the structure for design artefacts to be produced
• Ensure Ticketmaster's brand identity is considered and integrated into all features, and ensure the logical user flow is translated into an intuitive and stylish experience
• Conduct internal QA tests to ensure deliveries meet initial design specifications
• Work with the Analytics and product management teams to drive measurable UX decisions
• Collaborate with other product designers in maintaining the Global Design System
• Understand long-term vision and strategic business goals of the department
• Keep skills fresh and be able to share out best practices, technical trends and developments with team
• Opportunities for mentorship of Interns or Associates

REQUIREMENTS
• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design, and/or branding
• An outstanding portfolio with cross-platform product design works
• Ability to drive a range of innovative and compositionally strong design solutions
• Fully conversant in one or more industry software, i.e. Figma, Sketch, Adobe Creative Suite, Zeplin, Axure, etc.
• Experience working with/on pattern libraries/design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• An understanding of capabilities and limitation