Senior Manager

This is a Full Time Job

LN Concerts, Senior Manager – Ticketing

THE JOB

Live Nation Concerts is seeking a qualified Ticketing Senior Manager to manage ticket operations for its marquee-promoted shows in third-party venues. This detail-oriented position requires excellent organizational skills, proven communication, strong problem-solving skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization.

WHAT THIS ROLE WILL DO
• Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients.
• Communicate and oversee the setup of all required tour offers, inventory requests, tour production and other ticketing information for show build to the venue box offices.
• Working directly with Regional/Local Booking teams to keep information flowing and offer ticketing strategy options.
• Provide support and guidance to artist clients and tour personnel when tour offers are being determined.
• Continue development of venue partnerships.
• Provide teams with proven solutions for any upcoming issues with projects.
• Monitor and maintain event inventory and seat holds, hold releases, flex pricing, rescaling and dynamic pricing for assigned tours.
• Provide ongoing reporting to touring team, Live Nation executives, and tour personnel from the first day of presales through the final event date.
• Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers and affiliated parties
• Oversee tour-wide ticket requests.
• Collect and analyze inventory data across multiple ticketing platforms.
• QA events across tours to ensure accurate and consistent event information and set-up.
• Adhere to Live Nation ticketing initiatives, programs, policies and procedures.
• Dedicated time in office, minimum 3 days per week.
• On-site support at local events.
• Supporting overall workload of SoCal Ticketing team and continued training of Managers and Coordinators.
• Overseeing Ticketing staffing needs.
• Attend meetings as needed.
• All other duties as assigned.

WHAT THIS PERSON WILL BRING
• 5+ years experience as a box office manager or ticketing representative
• Strong knowledge of Box Office operations.
• Versed knowledge of Ticketmaster and other ticketing systems, ability to build events on EMT.
• Excellent oral and written communication.
• Ability to work day, evening and weekend hours, based on the needs of daily business operations.
• Bachelor's degree from an accredited university or comparable work experience.
• Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Google Docs.
• Excellent interpersonal and communication skills.
• Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow-up, and communicate.
• Must be able to work under pressure to meet strict deadlines.

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-JS1

The expected compensation for this position is:
$72,000.00 USD - $90,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.