Senior Director of Product Management, Fan Identity

This is a Full Time Job

Senior Director, Product Management – Fan Identity

JOB DESCRIPTION – Senior Director, Product Management – Fan Identity

Location: Remote (EST)

Division: Global Marketplace Product team

Line Manager: SVP Product Management, Marketplace

Contract Terms: Full Time

THE TEAM

The Global Marketplace Product team at Ticketmaster is responsible for fan-facing experience across all Ticketmaster properties across the globe. This team is the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports, arts and theatre tickets they just can't miss.

The Fan Identity team ensures that fans have access to seamless and secure interactions through quality data and intelligence.

THE JOB

As an experienced Senior Director of Product Management for Fan Identity, you'll share responsibility for leading an organisation that develops and optimises products for the largest live event marketplace in the world, driving over $20B USD in annual revenue. While inspiring and leading a team of world class product managers to drive the launch, rollout and development of our modern fan data identity. You will lead the strategy and development of robust identity solutions that enable seamless experiences whilst maximising revenues for Ticketmaster and our clients – all whilst ensuring that Ticketmaster continues to lead as an innovator in the global live entertainment industry and maintaining the highest levels of service for our clients and fans.

Ticketmaster has a commanding global presence, operating in 32 countries and attracting 1B annual digital visitors globally.

To effectively address the breadth of this global business, you will serve as the strategic business partner for key lines of business, developing product strategies that drive both the growth of the overall marketplace and are inclusive of the specific needs of each business.

Beyond managing a global portfolio, you will build and mentor a high performing product team. You will continuously focus on the people and create a culture characterised by a growth mindset, deep curiosity, collaboration and tenacity in support of insights-driven product development.

CORE FOCUS

This role is to be the most senior Product Management authority for our Fan Identity product. You will be responsible for leading a high calibre team of Product Management experts in this field, who are building world-leading products, experiences and serve as one of the first interactions with fans. You will be an expert collaborator with Marketing, Abuse Prevention, Authentication, Engineering and Design teams.

Product Strategy & Roadmap
• Develop and execute a strategic roadmap for fan identity, aligning with Ticketmaster's business goals and partner needs.
• Prioritize the delivery of profile-related features and enhancements that drive fan engagement and improve partner integrations.
• Build and maintain scalable APIs and endpoints that allow business partners to leverage fan data efficiently.

Fan Data Management
• Oversee the development and evolution of identity data and services, enabling fans to manage their information easily and securely across all touchpoints.
• Ensure the reliability, security, and scalability of fan data endpoints that business partners depend on for interacting with their products.
• Lead the development of fan data strategies, ensuring accurate data collection, access, entitlements, management, and usage across platforms.
• Collaborate with cross-functional teams to deliver seamless data sharing between internal and external systems.
• Lead fan data quality governance, including data consolidation and migration as necessary.
• Utilize data to optimize fan insights, delivering personalized experiences and improving engagement.

Cross-Functional Leadership
• Collaborate with engineering, legal, data science, operations, and marketing teams to ensure the successful development and launch of identity-related features.
• Act as a primary point of contact for key internal stakeholders and external partners, ensuring alignment and smooth collaboration.
• Effectively communicate product vision, progress, and outcomes to stakeholders at all levels.

WHAT YOU WILL BE DOING
• Leading an organization responsible for the entire product life cycle: - shaping the strategies, identifying priorities, crafting roadmaps, defining and prioritising product requirements, delivery and post-launch care.
• To identify the missions necessary to realise our short-term strategic goals and to galvanize our global teams to deliver the associated impact
• To identify and define the long-term strategic vision and road map for the products and strategic lines of business in your organisation
• Formulating clear and coherent business cases to practically assess optimum investment options
• Removing roadblocks out of the way so that Product Delivery Teams can focus on delivering the desired impacts without friction
• To partner across the organization, guiding prospective and existing clients on the importance of relevant and robust content guiding how we best help our clients achieve their goals.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• The ability to craft a narrative – breaking down complex problems and challenges, articulating an appropriate story to each of your internal and external stakeholder groups to achieve buy in, trust and ensure the necessary impact is delivered by your teams
• The aptitude to set out a clear vision – understanding the bigger strategic picture and how each of the missions plays a part in achieving our objectives. Able to reduce unnecessary noise to keep your team focussed on continually delivering impact to shift those levers
• A listening ear - building strong ties across the global organisation to maintain a Product voice and presence. In return able to provide first-hand transparency of priorities and progress
• Proficiency in making the tough calls – able to critically assess asks, wants, needs and make tough calls on what we will do, what we won't do and in what priority those problems will be tackled
• The capacity to elevate the role of Product within the organisation, from a service provider to a strategic partner that continually identifies and drives impact
• Directional leadership – the ability to influence, guide and mentor a team of highly capable product individuals to achieve both business goals, personal and professional development
• A finger on the pulse – staying informed and abreast of both the identity and data landscapes, and more specifically, on abuse, insights, and personalization. Constantly learning from what's going on around us and making astute product judgements to guide our path forward

YOU (BEHAVIOURAL SKILLS)

You must have experience specifically in Identity experiences, services and platforms - either in customer data platforms, identity management, or risk-related services. This role requires 8+ years of product management experience in identity management, including identity resolution and fan data enrichment. Proven experience in building, maintaining APIs, data endpoints and data monetization for large-scale platforms. Strong background in mitigating identity risks and knowledge of privacy regulations (e.g., GDPR, CCPA) and data governance best practices.
• Self-directed. The ability to work both alone or in mission led teams, depend

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