Senior AI-Driven Platform Automation Engineer

This is a Full Time Job

Senior AI-Driven Platform Automation Engineer

JOB DESCRIPTION – Senior AI-Driven Platform Automation Engineer

Location: Remote, US

Division: Ticketmaster US

Line Manager: Director, Software Engineering

Contract Terms: Permanent, fulltime

THE TEAM

The Core Concerts division is responsible for the foundational systems powering most of Ticketmaster's concert sales and venue entry operations. Our team is focused on reliability, scalability, and modernization-ensuring fans have seamless access to live events while enabling our engineers to innovate at scale.

THE JOB

We are looking for a Senior AI-Driven Platform Automation Engineer to join our high-impact Platform Automation and SRE group within the Core Concerts division at Ticketmaster. This role is ideal for a strong software engineer ready to accelerate tech debt reduction, enable teams with automation and AI tools, and raise the bar for operational excellence.

You'll work across the systems powering some of the most business-critical parts of live entertainment. You'll contribute hands-on code, create scalable automation, and guide the adoption of AI-driven software development patterns that enable the team to move faster and build smarter. This is a unique opportunity to shape how a lean, high-leverage engineering team uses automation and AI to deliver real impact.

WHAT YOU WILL BE DOING

Software Engineering & Automation
• Write high-quality, maintainable code to accelerate platform automation and reduce tech debt across Core Concerts systems.
• Use scripting (Python, Bash, etc.) and infrastructure-as-code (Terraform, Ansible, etc.) to simplify operational workflows.
• Lead technical deep-dives to identify automation opportunities and tackle long-standing inefficiencies.

AI-Driven Development
• Drive adoption of AI developer tools like GitHub Copilot, Ollama, Amazon Q, etc. across the team.
• Champion the use of agentic AI systems that plan, reason, and act-building frameworks that enable autonomous task execution and tool chaining.
• Help define and evolve our internal patterns for LLM-backed development and AI-augmented refactoring workflows.

Team Enablement & Standards
• Help define and evangelize internal standards for platform automation, SRE practices, and code quality.
• Mentor engineers and share knowledge across the team-especially in accelerating output using modern AI tooling.
• Collaborate closely with reliability and platform engineers to deliver automation that sticks-measurable impact over buzzwords.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 5+ years of hands-on software engineering experience; systems or backend engineering preferred.
• Hands-on experience with AI developer tools (GitHub Copilot, Cursor, etc), LLM-backed scripting, automation frameworks, and agentic AI systems capable of planning, tool use, and autonomous task execution in engineering workflows.
• Passion for reducing tech debt, enabling teammates, and building tools that automate the annoying stuff.
• Strong knowledge of at least one scripting language (Python, Bash) and exposure to infrastructure tooling (e.g., Terraform, CI/CD pipelines).
• Experience with automated VM deployments (VMware) and automated configuration management (Ansible).
• Experience in SRE, DevOps, or platform engineering environments-or the curiosity to quickly ramp up in that domain.
• Excellent communication and collaboration skills; you enjoy being a multiplier.

Nice to have:
• Experience containerizing software and tools (Docker, Podman) and deploying them in orchestrated environments.
• Background in high-scale production systems (AWS, Kubernetes, observability platforms, etc.).
• Experience introducing new development practices or tooling into an existing engineering org.
• Prior involvement in incident management, disaster recovery, or reliability strategy.

YOU (BEHAVIOURAL SKILLS)
• Work well across teams – You communicate clearly, share context, and collaborate effectively with engineers across disciplines to get things done.
• Take ownership – You don't wait for permission to fix what's broken. You identify problems, propose solutions, and follow through.
• Think in systems – You design for scale, reliability, and maintainability. You simplify where possible and automate where it counts.
• Move with intent – You prioritize impact over perfection. You ship improvements iteratively and measure results.
• Push tooling forward – You adopt and advocate for tools that make engineering faster and smarter-especially AI-driven ones.
• Raise the bar – You care about code quality, operational excellence, and leaving things better than you found them.

BENEFITS & PERKS

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless o

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