Regional Manager of VIP Food & Beverage

This is a Full Time Job

THE JOB

Under direction of the Regional F&B Director, this individual will be responsible for effectively managing and directing all VIP areas, including VIP club, in-seat service, catering, and suites.

WHAT THIS ROLE WILL DO
• Responsible for the day to day operation of VIP clubs, in-seat service, catering, and suites in his / her assigned region.
• Build and maintain strong relationships with Live Nation and third party concessionaire (if applicable) general managers, Premium Service team, VIP guests and suite holders.
• Develop & coordinate menus, wine lists, handle guest relations and monitor adherence to quality assurance standards.
• Develop & implement VIP and in seat F&B program with the Regional F&B Director and Corporate team. Provide efficient service and quality products by maintaining positive customer and client relations through effective communication.
• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Ensure proper training of VIP and in – Seat Staff. Provide guidance on hiring, promoting and termination of Premium Services Staff.
• Ensuring proper staffing levels for in -seat and VIP Clubs. Monitoring of department labor costs, budgets, and forecasts.
• Determine and control staffing levels for all events in an effort to maximize net returns while maintaining satisfactory Guest Service levels.
• Participate in creating and implementing employee engagement and incentive program for Premium areas to promote employee retention and increase guest satisfaction.
• Ensure inventory is at proper levels for event service
• Perform other related duties, tasks and responsibilities as required.

WHAT THIS PERSON WILL BRING
• The ideal candidate will have a Bachelor's degree with a minimum of 2-3 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management
• Must be flexible to work extend hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Position will require travel.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.