Principal Engineer

This is a Full Time Job

Principal Engineer - Remote United States

Job Summary:

THE TEAM

The Kubernetes Infrastructure team is responsible for providing stable, secure and efficient Kubernetes clusters for product teams at Ticketmaster to leverage for deployment of their applications. The team maintains standardized, well-governed, multi-tenant clusters in AWS and on-premises, across various regions and environment types. These clusters span hundreds of nodes, hundreds of namespaces, and thousands of workloads.

THE ROLE

Ticketmaster is hiring a Principal Engineer for our Kubernetes Infrastructure team to help shape the Kubernetes offering at the company. You will be responsible for the stability and security of every aspect of our clusters, from RBAC configuration to audit logging pipelines to load balancer controllers to Prometheus and Alertmanager configurations. You will write tools to automate routine and complex tasks, and troubleshoot application and infrastructure issues. The position includes collaboration with development and product teams to design a scalable and supportable service-oriented architecture. This role will be expected to be a subject matter expert on Kubernetes, and help drive efforts to improve automation and tooling.

This is an exciting time to come on board with Ticketmaster, as we continue to "Return to Live". We will be focusing on efforts towards modernization and operability, expanding capacity, and enhancing our platform in a number of ways.

RESPONSIBILITIES
• Provide expertise for Kubernetes cluster and workload configuration
• Deploy, monitor and maintain Kubernetes based services to provide ease of use and governance to teams using Kubernetes at Ticketmaster
• Work with product teams to assist with optimization of their services
• Create and maintain system and service documentation
• Proactively identify and address stability, capacity, and performance concerns
• Deploy predictable changes to all clusters with GitOps and Terraform
• Identify & implement solutions to other needs for process automation
• Checking in code for automation & tests to GitLab
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
• Respond to, recover from, and prevent future occurrences of failures & outage
• Participate in on-call and potentially some after-hours support as required

REQUIREMENTS
• Experienced in distributed systems, implementing imperative and declarative operational tooling, and managing scalable architectures.
• Worked in environments where you participated in development/deployment and management of distributed systems across datacenter and public cloud.
• Experience deploying and operating Kubernetes at scale.
• Knowledge of the primary AWS services (EC2, ALB/NLB, Route53, IAM & S3) required.
• Ability to understand and troubleshoot complex network topologies.
• Strong practical Linux-based systems administration skills in a Cloud or Virtualized environment.
• Take part in a 24/7 On-call rotation.
• You can write production ready code (Bash, Go, Python, YAML etc…).
• COVID-19 vaccination will be required for this position subject to legally valid exemptions
• LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any

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