Operations Lead

This is a Part Time Job

Operations Lead- Observatory North Park

WHAT THIS ROLE WILL DO
• Maintain appropriate atmosphere (room temperature, cleanliness, line of sight, table maintenance, room capacity)
• Conduct operations with a Guest First mindset
• Ensure all recap forms are completed for OM to submit
• Perform opening, ongoing and closing duties
• Participate in daily pre-shift with an upbeat and motivational manner
• Log nightly night of show reports and staff/guest incident reports.
• Conduct safety, cleaning and maintenance walk-through – interior and exterior of building
• Check ticket counts with box office before shift begins
• Check email and mailbox for current information
• Fill out and distribute NOS event sheets
• Facilitate proper inter-departmental communication and organization
• Be on radio at time of clock in and assist with radio communication
• Make sure all staff are present on time, clock in, sign in and are in uniform. Informing OM if anyone is not following check in instructions.
• Check ADA and ensure proper seats are placed. Check with box office for any pre purchased seats. Assist with seating ADA throughout the evening.
• Assist with VIP and any needs they may have throughout the evening.
• Turn on Tvs and menus.
• Distribute NOS Wristbands and make sure they are in proper bundles
• Sell and check in bag check
• Assist OM with M&G needs

WHAT THIS PERSON WILL BRING

Required:
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma or equivalent
• Ability to work late hours
• Flexible schedule
• 3 years supervisory experience in high volume restaurant/music hall environment
• Knowledge of Microsoft Office products and Point of Sales system, preferably MICROS
• Knowledge of state, federal and local liquor laws and health code regulations
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Tolerance of all cultures, music and art forms
• Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
• Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence

Preferred:
• At least 2 years experience with a national restaurant chain
• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.