Manager of Specialty Ticketing Operations

This is a Full Time Job

WHAT THIS ROLE WILL DO
• Design, launch, and manage specialty ticketing products, including venue memberships, premium seating packages, and seat upgrade programs
• Map customer journeys for new initiatives to ensure a positive fan experience from initial purchase through day of show
• Present new specialty ticketing initiatives to leadership and key stakeholders, incorporating feedback and securing necessary approvals prior to launch
• Partner closely with Ticketmaster and third-party vendors to maximize platform capabilities
• Identify opportunities to improve processes, increase efficiency, and drive revenue
• Compile sales and operational performance metrics and present to leadership
• Perform other duties and responsibilities as assigned

WHAT THIS PERSON WILL BRING
• Bachelor's degree preferred
• 3-5 years of relevant experience in ticketing operations, e-commerce operations, or a related field
• Ticketing experience with Ticketmaster Host or Archtics preferred
• Excellent technical proficiency and ability to analyze and interpret data
• Creative thinker who can both conceptualize and execute complex workflows to accomplish business needs
• Self-starter who is adept at anticipating the needs of their team and the larger organization
• Ability to manage multiple simultaneous projects

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.