Human Resources Manager

This is a Full Time Job

Human Resources Manager

Location: Texas

Line Manager: Director, Human Resources

Contract Terms: Permanent, full time

THE JOB

The HRM position will be primarily responsible for helping build an internal talent pipeline by supporting the creation of enriching career experiences and through the facilitation of ongoing professional development as it pertains to People Management and Culture. The position will be the primary contact for any HR-related requests and reporting on People Management data and insights within the assigned client group through consultative partnerships with local Business Unit Leaders and other operations leaders and their teams. The client group will mainly be focused in the US but with scope to support wider client groups across North America.

WHAT YOU WILL BE DOING

Talent Management
• Work closely with the HRD and Sr. HRM, hiring managers, and Talent Acquisition, to establish and forecast people needs, establish staffing priorities, and manage related changes.
• Ensure a smooth onboarding process in partnership with the hiring manager.
• Acts as partner to the business on all people-related matters and future departmental activities with an understanding of the business.
• Execute retention efforts including retention risk analysis.
• Analyze employee survey results and work with Sr. HRM and HRD(s) and the leadership team(s) to develop departmental strategies based on feedback/results.
• Assist managers in identifying who their talent is and assessing/actioning learning needs and developmental opportunities to result in a documented succession and retention plan as applicable.
• Partner with the Learning & Development team in the design and facilitation of training and education programs linked to development plans.
• Coach managers and employees on career development.
• Partner with business leads on all aspects of talent management, organization design, role design, workforce planning, leadership development, and employee engagement.

HR Partnerships
• Partner with the Compensation & Benefits teams on ad hoc issues as well as formal cycles related to promotions, bonus plans, and salary increases, including employee compensation equity and positions in need of re-evaluation.
• Oversee the delivery of the process for Company's performance management systems and compensation review programs for their divisions.
• Partner with management and Compensation on job titling and levelling (career ladders) in service of promotions and career progression.
• Provide guidance on the creation of job descriptions and job analysis.
• Assist with and ensure proper processing of employee status change requests and paperwork.
• Assist in the administration of LOA's.
• Answers routine benefits questions and refers employees to appropriate resources.
• Advocate and support use of Workday as a primary source of all HR Administration.

Employee Relations
• Conduct investigations of employee relations issues and resolve according to law, company policy and precedent, escalating to HRD as required.
• Manage day-to-day operations of the HR function, and provide input for problem solving, consistency and/or action planning.
• Work in partnership with Business Leads on development and implementation of performance improvement plans as necessary, conflict resolution, up to and including terminations as appropriate.
• Ensure compliance with and communicate highlights to wider team of any legal or regulatory changes pertaining to labor, wage and hour, and employment laws, including manager communication/training.

YOU (Behavioral Skills)

The ideal candidate will demonstrate the following attributes & competencies:
• Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organization. Ability to manage conflict effectively and productively. A skillful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.
• Problem Solving and Innovation - Gathering appropriate perspective and insights related to client issues and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner.
• Change Management and Cultural Driver - Ability to implement change processes and large-scale interventions that support rapid change, and ensure that human, financial and information resources are aligned with desired changes. A driven change-agent, able to represent the human resources organization, while working very closely with other HR team members.
• Talent Management Focused - Demonstrate the ability to judge and assess talent, recruit and select appropriate bench strength to current and future business needs; appreciation for and emphasis on developing a diverse workforce.
• Personal Credibility/Integrity - Possess a track record of success, have earned trust, instill confidence in others, have credibility and buy in with key business leaders, demonstrate integrity, ask important questions, frame complex ideas in useful ways, take appropriate risks, provide candid observations, and offer alternative perspectives on business issues. S/he should be forthright, direct and widely trusted. Demonstrates humility.
• Effective Communication/Facilitation Skills - Be an effective and articulate communicator, work with managers to send clear and consistent messages, be an effective communicator in writing, facilitation, facilitate internal communication processes, and facilitate dissemination of internal customer information. Strong personal presence with the ability to be the face of the organization and deliver impactful presentations to a variety of audiences. Ability to give and receive feedback in an appropriate manner.
• Organizational Skills - Manages competing priorities of several teams/departments/locations. Task and project management orientation (with the ability to hold others accountable).

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Required:
• HR experience at a senior generalist level in a Technology/Media and/or live entertainment events company or fast paced/start up environment.
• Bachelor's degree and demonstrable HR management experience working with all levels of organization.
• Previous experience with HR Systems, Workday experience preferred.
• Working knowledge of employment legislation, employee relations, compensation, benefit administration, general employment issues and training and development
• Knowledge of US employment laws and regulations.
• Demonstrates a high level of integrity.
• Excellent written and oral communication skills with the ability to communicate effectively at the executive level.
• This position requires strong communication skills at multiple levels. Ability to communicate effectively via email, conference calls and periodic updates is essential.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live en

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