Guest Services Representative

This is a Part Time Job

DESCRIPTION: Job Functions: • Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in-person inquiries to resolve our customer concerns through analysis to determine the most effective resolution. • Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations. • Refer unresolved customer grievances to designated departments for further investigation. • Solicit sales of new or additional services or products. • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken. • Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. • Partner with fellow band members at the end of the show to close the venue - this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc. • Other tasks as assigned by the Guest Services Manager. Qualifications: • High School Diploma or equivalent. • At least 2 years in Customer Service and communications. • Strong strategic thinking and creative problem-solving skills. • Excellent verbal, written, and interpersonal communication skills. • Acute sense of judgment, tact, and diplomacy. • A strong sense of teamwork and ability to execute programs. • Excellent verbal and written communication skills. • Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+, and occasional sitting. If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team at: [https://www.livenationentertainment.com/careers/](https://www.livenationentertainment.com/careers/) Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.