Guest Service Team Member

This is a Part Time Job

Guest Services - White River Amp.

THE JOB:

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

WHAT THIS ROLE WILL DO:
• Act as a welcoming, knowledgeable ambassador of the White River Amphitheatre and Live Nation.
• Communicate venue information about policies and procedures to guests.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. and venue amenities.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to special events and locating lost items.
• Assist in resolving guest complaints.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Show CARE by participating in the venue's sustainability program, which could include sorting waste, collecting recycling and educating our fans about our efforts.
• Partner with other crew members at the end of the show to store equipment, clean up and close the venue.
• Report maintenance and cleaning issues in a timely manner.
• Assist other departments to support staffing levels as needed.

WHAT THIS PERSON WILL BRING:
• High School Diploma or equivalent
• Must be 18 years of age.
• At least 2 years in Customer Service and communications
• Must present unexpired original document(s) establishing identity and authorization to work in the United States
• A clear pre-employment criminal background check is required
• Must be comfortable talking with and proactively approaching guests
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant standing, walking and/or climbing stairs for long periods of time, outdoors in all weather conditions

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.