Guest Service Team Member

This is a Part Time Job

THE JOB

US Concerts is seeking a Guest Service team member. The Guest Service member will interact
with customers to provide information in response to inquiries about products and services and
to handle and resolve complaints.

AVAILABILITY
• Weekdays from 11-6
• Some later shifts depending on show schedule
• Certain weekends

WHAT THIS ROLE WILL DO
• Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls, emails,
or in person inquiries to resolve our customer concerns and questions
• Adapt to customer needs ensuring that they are understood, and appropriate action is
taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further
investigation
• Confer with customers by telephone, email, or in person to provide information
• Keep records of customer interactions or transaction, recording details of inquiries,
complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program which could include
implementing programs that conserve resources/prevent waste such as sorting waste
and collecting recycling and educating our fans about our efforts.
• Partner with fellow crew members at the end of show to close the venue- this may
include collecting recyclables from the lawn and/or reserved section, picking up and
properly storing event equipment such as lawn chairs, barricade, etc.
• Other tasks as assigned by the Guest Services Manager

WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills